What is the average Call Center Team Leader Includes Selling salary for Ann Arbor, MI?
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As of March 26, 2024, the average Call Center Team Leader Includes Selling salary in Ann Arbor, MI is $94,320. The chart below represents localized salaries for some of our most popular Call Center Team Leader Includes Selling job titles in Ann Arbor, MI. Salaries can vary greatly depending on numerous factors, including position, location, years of experience, and level of education. Salary.com’s team of Certified Compensation Professionals analyzed survey data collected from thousands of HR departments at companies of all sizes and industries to compile a range of salaries for various Call Center Team Leader Includes Selling job titles in Ann Arbor, MI. Apply your personal criteria to one of the job titles below to get your personalized salary estimate.
Call Center Team Leader Includes Selling Salaries in Ann Arbor, MI
| Job Title | Salary | Hourly Rate | Location | Date Updated |
| Contact Center Supervisor | $67,392 | $32.40 | Ann Arbor, MI | March 26, 2024 |
| Sales Assistant Team Leader | $81,134 | $39.01 | Ann Arbor, MI | March 26, 2024 |
| Order Picking Team Leader | $54,238 | $26.08 | Ann Arbor, MI | March 26, 2024 |
| Security Guard Team Leader | $62,452 | $30.02 | Ann Arbor, MI | March 26, 2024 |
| Customer Service Team Leader | $64,766 | $31.14 | Ann Arbor, MI | March 26, 2024 |
| Technical Customer Support Team Leader | $78,247 | $37.62 | Ann Arbor, MI | March 26, 2024 |
| Project Cost Control Team Leader | $126,163 | $60.66 | Ann Arbor, MI | March 26, 2024 |
| HR Business Partners Team Leader | $122,558 | $58.92 | Ann Arbor, MI | March 26, 2024 |
| Contact Center Representative I | $39,856 | $19.16 | Ann Arbor, MI | March 26, 2024 |
| Contact Center Representative II | $45,672 | $21.96 | Ann Arbor, MI | March 26, 2024 |
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Supervises contact center agents that make and receive calls focused on selling and promoting products or services. Monitors and evaluates interactions, workflow, and metrics to meet performance standards and sales targets. Coaches agents in best practices to respond to customer inquiries using scripts, dialogues, or talking points and how to identify opportunities to upsell additional products and services. Ensures that routine service requests are processed or redirected correctly. Responds to and resolves escalated issues or transfers complex requests to appropriate support teams. Prepares staff work schedules to ensure coverage and coordinate training. May require a bachelor's degree. Typically reports to a head of a unit/department. Supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. Typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. Contact Center Supervisor Salaries in Ann Arbor, MIAlternate Job Titles:Call Center Inside Sales Team Leader, Inbound/Outbound Call Center Sales Team Leader, Sales & Telemarketing Team Leader, Telemarketing Team Leader, Telesales Supervisor, Contact Center Supervisor
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Leads the sales administrative and clerical support team. Coordinates and assists with a variety of sales activities including meeting scheduling, maintenance of sales literature inventory, and customer service regarding products and pricing. Generates and distributes reports regarding market conditions, sales results, and team earnings. Trains the team on processes and systems. May require an associate degree or equivalent. Typically reports to a manager or head of a unit/department. Supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. Typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. Sales Assistant Team Leader Salaries in Ann Arbor, MI
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Manages a team of order pickers that fill customer orders and prepare for shipment. Schedules staffing and monitors productivity of team members. Trains staff on standard order filling and shipping processes. Ensures all equipment is functioning properly and that all safety procedures are followed. Verifies that sufficient inventory is available to fill orders. Maintains daily activity and productivity reports using designated systems. Requires a high school diploma or equivalent. Typically reports to a manager. Supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. Typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. Order Picking Team Leader Salaries in Ann Arbor, MICategory : Retail/Wholesale
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Supervises a team of security guards that ensure the physical safety of all visitors, employees, or customers to the organization's facilities and the security of property and assets. Schedules security guard staff shifts. Assigns guards to patrol and inspect of buildings and grounds. Ensures protection from intruders, fire hazards, theft, and vandalism. Monitors security systems and responds to alarms, reports of issues, or requests for assistance. Ensures that all security events are logged, documented, and reported using standard procedures. Trains staff on policies and procedures for crisis response, disaster recovery, evacuation, workplace violence, and other emergency events. Updates team on local, state, provincial, or federal security-related information, directives, and events. Assists with investigations and critical event responses in coordination with law enforcement and other officials. Understands law enforcement methods, tactics, and procedures. Requires a high school diploma. Requires Basic Life Support (BLS). Typically reports to a manager. Working team member that may validate or coordinate the work of others on a support team. Suggests improvements to process, is a knowledge resource for other team members. Has no authority for staff actions. Generally has a minimum of 2 years experience as an individual contributor. Thorough knowledge of the team processes. Security Guard Team Leader Salaries in Ann Arbor, MIAlternate Job Titles:Security Team Supervisor I, Security Guard Team Leader
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Leads a customer service team that responds to phone, e-mail, or chat non-technical service requests from customers. Responds to and resolves escalated issues and/or unique or complex requests from customers. Monitors the daily workloads of team members and makes adjustments to ensure adequate coverage and that correct procedures are followed. Identifies system and workflow improvements to enhance the team's efficiency. Trains and provides support to less experienced team members. May assist manager or supervisor with scheduling. May be authorized to approve special adjustments or exceptions for a customer. May require a bachelor's degree or equivalent. Typically reports to a manager or head of a unit/department. Working team member that may validate or coordinate the work of others on a support team. Suggests improvements to process, is a knowledge resource for other team members. Has no authority for staff actions. Generally has a minimum of 2 years experience as an individual contributor. Thorough knowledge of the team processes. Customer Service Team Leader Salaries in Ann Arbor, MIAlternate Job Titles:Customer Care Team Leader, Customer Service and Support Team Leader, Non-Technical Customer Service Team Leader, Customer Service Team Leader
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Leads a team that provides technical customer support for an organization's products and services. Acts as first level escalation point for more complex or critical customer issues and inquiries. Possesses broad knowledge of the organization's products and services, and extensive experience handling customer inquiries. Mentors and coaches team on troubleshooting, solution development, and customer communication best practices. Monitors work queues to ensure adequate coverage and to meet service level standards. May require a bachelor's degree or equivalent. Typically reports to a manager or head of a unit/department. Supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. Typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. Technical Customer Support Team Leader Salaries in Ann Arbor, MIAlternate Job Titles:Technical Customer Support Team Supervisor, Technical Customer Support Team LeaderCategory : Customer Services
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Leads the development and implementation of cost control processes, documents, and tools to support and enhance project budget management. Collects and coordinates procurement and other cost information to provide cost forecasting, cost control strategies, and project risk analysis. Performs data analysis to identify trends and budget deviations and highlight cost underruns and overruns in the project. Has extensive technical knowledge of processes and materials specific to the type of project. Experienced with cost-estimating methods best suited to the nature of the project. Requires a bachelor's degree. Typically reports to a director. Supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. Typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. Project Cost Control Team Leader Salaries in Ann Arbor, MICategories : Construction and Installation , Administrative, Support, and Clerical , Engineering , Logistics , Planning
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Oversees human resources consultation and support to designated business units. Uses working knowledge of the role and business to support, guide, and develop human resources business partners. Leads the analysis of trends and development of workforce plans to resolve issues and make a positive impact on business results. Helps coordinate the implementation of initiatives, communication, and events between human resources, human resources business partners, and managers. Typically requires a bachelor's degree or equivalent. Typically reports to a manager or head of a unit/department. Supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. Typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. HR Business Partners Team Leader Salaries in Ann Arbor, MICategory : Human Resources
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Makes and receives calls primarily focused on selling and promoting products or services. Responds to customer inquiries using standard scripts, dialogues, or talking points. Processes routine requests for information or services and transfers complex requests to support teams. Obtains new orders and closes pending sales for products or services. Identifies opportunities to upsell additional products and tracks prospect interactions in the system. Requires a high school diploma or equivalent. Typically reports to a supervisor. Works under the close direction of senior personnel in the functional area. Possesses a moderate understanding of general aspects of the job. May require 0-1 year of general work experience. Contact Center Representative I Salaries in Ann Arbor, MIAlternate Job Titles:Call Center Sales Representative I, Entry Call Center Inside Sales Representative, Inbound/Outbound Call Center Sales Representative, Entry, Telemarketing Representative I, Telesales Representative I, Contact Center Representative I
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Makes and receives calls primarily focused on selling and promoting products or services. Responds to customer inquiries using standard scripts, dialogues, or talking points. Processes routine requests for information or services and transfers complex requests to support teams. Obtains new orders and closes pending sales for products or services. Identifies opportunities to upsell additional products and tracks prospect interactions in the system. Requires a high school diploma or equivalent. Typically reports to a supervisor. Works under moderate supervision. Gaining or has attained full proficiency in a specific area of discipline. Typically requires 1-3 years of related experience. Contact Center Representative II Salaries in Ann Arbor, MIAlternate Job Titles:Call Center Sales Representative II, Inbound/Outbound Call Center Sales Representative, Experienced, Intermediate Call Center Inside Sales Representative, Telemarketing Representative II, Telesales Representative II, Contact Center Representative II