How much does a Contact Center Traffic and Scheduling Analyst II make in Michigan? The average Contact Center Traffic and Scheduling Analyst II salary in Michigan is $62,006 as of February 26, 2024, but the range typically falls between $55,092 and $70,603. Salary ranges can vary widely depending on the city and many other important factors, including education, certifications, additional skills, the number of years you have spent in your profession.

Contact Center Traffic and Scheduling Analyst II Salaries by Percentile
Percentile Salary Location Last Updated
10th Percentile Contact Center Traffic and Scheduling Analyst II Salary $48,798 MI February 26, 2024
25th Percentile Contact Center Traffic and Scheduling Analyst II Salary $55,092 MI February 26, 2024
50th Percentile Contact Center Traffic and Scheduling Analyst II Salary $62,006 MI February 26, 2024
75th Percentile Contact Center Traffic and Scheduling Analyst II Salary $70,603 MI February 26, 2024
90th Percentile Contact Center Traffic and Scheduling Analyst II Salary $78,431 MI February 26, 2024
25% $55,092 10% $48,798 90% $78,431 75% $70,603 $62,006 50%(Median) Didn’t find job title? Click
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What skills does a Contact Center Traffic and Scheduling Analyst II need?

Each competency has five to ten behavioral assertions that can be observed, each with a corresponding performance level (from one to five) that is required for a particular job.

1.

Scheduling: Scheduling is the process of arranging, controlling and optimizing work and workloads in a production process or manufacturing process.

2.

Professional Development: Professional development refers to continuing education and career training after a person has entered the workforce in order to help them develop new skills, stay up-to-date on current trends, and advance their career.

3.

Installation: The action or process of installing someone or something, or of being installed. the act of installing the state of being installed, something that is installed for use.

Scheduling 1.63%
Professional Development 0.31%
Installation 0.17%
Others 97.89%

Job Description for Contact Center Traffic and Scheduling Analyst II

Contact Center Traffic and Scheduling Analyst II analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Utilizes the analysis results to forecast contact center workload and builds scheduling plans to meet business objectives. Being a Contact Center Traffic and Scheduling Analyst II ensures customer satisfaction by monitoring, balancing, and redirecting inbound traffic in a timely manner. Collaborates with other teams when overflow occurs, and inbound traffic must be redirected. Additionally, Contact Center Traffic and Scheduling Analyst II utilizes call volume reports to coordinate and complete capacity planning within the contact center. Evaluates historical and recent performance and statistics to identify trends. Makes recommendations on how to maintain contact center key performance indicators. Typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Traffic and Scheduling Analyst II occasionally directed in several aspects of the work. Gaining exposure to some of the complex tasks within the job function. To be a Contact Center Traffic and Scheduling Analyst II typically requires 2-4 years of related experience. (Copyright 2024 Salary.com)... View full job description

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Job Openings for Contact Center Traffic and Scheduling Analyst II in Michigan

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Location Avg. Salary Date Updated
Location Taylor, MI Avg. Salary $63,113 Date Updated February 26, 2024
Location Acme, MI Avg. Salary $58,918 Date Updated February 26, 2024
Location Ada, MI Avg. Salary $60,631 Date Updated February 26, 2024
Location Addison, MI Avg. Salary $63,162 Date Updated February 26, 2024
Location Adrian, MI Avg. Salary $62,077 Date Updated February 26, 2024
Location Afton, MI Avg. Salary $58,093 Date Updated February 26, 2024
Location Ahmeek, MI Avg. Salary $59,387 Date Updated February 26, 2024
Location Akron, MI Avg. Salary $58,160 Date Updated February 26, 2024
Location Alanson, MI Avg. Salary $58,093 Date Updated February 26, 2024
Location Alba, MI Avg. Salary $58,093 Date Updated February 26, 2024

Career Path for Contact Center Traffic and Scheduling Analyst II

A career path is a sequence of jobs that leads to your short- and long-term career goals. Some follow a linear career path within one field, while others change fields periodically to achieve career or personal goals.

For Contact Center Traffic and Scheduling Analyst II, the first career path typically starts with a Contact Center Scheduler III position, and then progresses to Contact Center Scheduling Supervisor.

Additionally, the second career path typically starts with a Contact Center Traffic and Scheduling Analyst III position, and then progresses to Contact Center Traffic and Scheduling Supervisor.

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Contact Center Traffic and Scheduling Analyst II Salary in Michigan
Contact Center Traffic and Scheduling Analyst II Salary Graph, Regional Distribution and Summary