How much does an Outbound Contact Center Manager make in Minneapolis, MN? The average Outbound Contact Center Manager salary in Minneapolis, MN is $105,302 as of February 26, 2024, but the range typically falls between $92,011 and $117,344. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target. 

Outbound Contact Center Manager Salaries by Percentile
Percentile Salary Location Last Updated
10th Percentile Outbound Contact Center Manager Salary $79,910 Minneapolis,MN February 26, 2024
25th Percentile Outbound Contact Center Manager Salary $92,011 Minneapolis,MN February 26, 2024
50th Percentile Outbound Contact Center Manager Salary $105,302 Minneapolis,MN February 26, 2024
75th Percentile Outbound Contact Center Manager Salary $117,344 Minneapolis,MN February 26, 2024
90th Percentile Outbound Contact Center Manager Salary $128,307 Minneapolis,MN February 26, 2024
25% $92,011 10% $79,910 90% $128,307 75% $117,344 $105,302 50%(Median) Didn’t find job title? Click
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What skills does an Outbound Contact Center Manager need?

Each competency has five to ten behavioral assertions that can be observed, each with a corresponding performance level (from one to five) that is required for a particular job.

1.

Customer Service: Customer service is the provision of service to customers before, during and after a purchase. The perception of success of such interactions is dependent on employees "who can adjust themselves to the personality of the guest". Customer service concerns the priority an organization assigns to customer service relative to components such as product innovation and pricing. In this sense, an organization that values good customer service may spend more money in training employees than the average organization or may proactively interview customers for feedback. From the point of view of an overall sales process engineering effort, customer service plays an important role in an organization's ability to generate income and revenue. From that perspective, customer service should be included as part of an overall approach to systematic improvement. One good customer service experience can change the entire perception a customer holds towards the organization.

2.

Inside Sales: Selling products or services remotely via phone, email, and other digital channels.

3.

Life Insurance: Life Insurance can be defined as a contract between an insurance policy holder and an insurance company, where the insurer promises to pay a sum of money in exchange for a premium, upon the death of an insured person or after a set period

Customer Service 13.86%
Inside Sales 0.84%
Life Insurance 0.59%
Others 84.71%

Job Description for Outbound Contact Center Manager

Outbound Contact Center Manager manages outbound call center operations and agents that sell products or services to new and existing customers. Develops standards and monitors metrics and targets for call volume, sales, and timeliness. Being an Outbound Contact Center Manager implements sales and product training to ensure staff is updated on product and service offerings and upsell techniques. Sets and communicates operational policies and procedures. Additionally, Outbound Contact Center Manager may require a bachelor's degree. Typically reports to a director. The Outbound Contact Center Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be an Outbound Contact Center Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)... View full job description

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Job Openings for Outbound Contact Center Manager in Minneapolis, MN
Those that have already made the climb...
Peter Castle, Chief Operating Officer
Vaso Corporation, together with its subsidiaries, operates in the healthcare equipment and information technology industries in the United States and internationally. The company operates through three segments: IT, Professional Sales Service, and Equipment. The IT segment primarily focuses on healthcare IT and managed... More
Fiscal Year Ended in 2021
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Outbound Contact Center Manager salary varies from city to city. Compared with national average salary of Outbound Contact Center Manager, the highest Outbound Contact Center Manager salary is in San Francisco, CA, where the Outbound Contact Center Manager salary is 25.0% above. The lowest Outbound Contact Center Manager salary is in Miami, FL, where the Outbound Contact Center Manager salary is 2.9% lower than national average salary.

City, State Compared to national average
City, State San Francisco, CA Compared to national average
+ 25.0%
City, State Washington, DC Compared to national average
+ 11.3%
City, State Miami, FL Compared to national average
-2.9%
City, State Chicago, IL Compared to national average
+ 5.5%
City, State Boston, MA Compared to national average
+ 12.7%
City, State New York, NY Compared to national average
+ 17.5%
City, State Dallas, TX Compared to national average
-0.7%

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Average Base Salary

Core compensation

 
 
 
92011
117344
105302

Average Total Cash Compensation

Includes base and annual incentives

 
 
 
125092
168439
144193
These charts show the average base salary (core compensation), as well as the average total cash compensation for the job of Outbound Contact Center Manager in Minneapolis, MN. The base salary for Outbound Contact Center Manager ranges from $92,011 to $117,344 with the average base salary of $105,302. The total cash compensation, which includes base, and annual incentives, can vary anywhere from $125,092 to $168,439 with the average total cash compensation of $144,193.
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92011
117344

 

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About Minneapolis, Minnesota    Minneapolis (/ˌmɪniˈæpəlɪs/ (listen)) is the county seat of Hennepin County and the larger of the Twin Cities, the 16th-largest metropolitan area in t....More

Minneapolis, Minnesota  area prices were up 1.4% from a year ago    View the Cost of Living in Minneapolis, Minnesota

Outbound Contact Center Manager Salary in popular cities: Saint PaulRochesterDuluth

Skills associated with Outbound Contact Center Manager: Customer Relationship Management (CRM) software, Call Center Operations, Service Desk Management, Service Management ...More

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