How much does a Contact Center Representative IV - Inbound make in Rochester, MN? The average Contact Center Representative IV - Inbound salary in Rochester, MN is $57,848 as of February 26, 2024, but the range typically falls between $49,700 and $67,645. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target. 

Contact Center Representative IV - Inbound Salaries by Percentile
Percentile Salary Location Last Updated
10th Percentile Contact Center Representative IV - Inbound Salary $42,281 Rochester,MN February 26, 2024
25th Percentile Contact Center Representative IV - Inbound Salary $49,700 Rochester,MN February 26, 2024
50th Percentile Contact Center Representative IV - Inbound Salary $57,848 Rochester,MN February 26, 2024
75th Percentile Contact Center Representative IV - Inbound Salary $67,645 Rochester,MN February 26, 2024
90th Percentile Contact Center Representative IV - Inbound Salary $76,565 Rochester,MN February 26, 2024
25% $49,700 10% $42,281 90% $76,565 75% $67,645 $57,848 50%(Median) Didn’t find job title? Click
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What skills does a Contact Center Representative IV - Inbound need?

Each competency has five to ten behavioral assertions that can be observed, each with a corresponding performance level (from one to five) that is required for a particular job.

1.

Customer Service: Customer service is the provision of service to customers before, during and after a purchase. The perception of success of such interactions is dependent on employees "who can adjust themselves to the personality of the guest". Customer service concerns the priority an organization assigns to customer service relative to components such as product innovation and pricing. In this sense, an organization that values good customer service may spend more money in training employees than the average organization or may proactively interview customers for feedback. From the point of view of an overall sales process engineering effort, customer service plays an important role in an organization's ability to generate income and revenue. From that perspective, customer service should be included as part of an overall approach to systematic improvement. One good customer service experience can change the entire perception a customer holds towards the organization.

2.

Consulting Services: Consulting Services means the provision of expertise or strategic advice that is presented for consideration and decision-making.

3.

Promotion: Developing and implementing promotional activities to attract and increase the awareness of customers in buying products.

Customer Service 35.62%
Consulting Services 2.81%
Promotion 1.81%
Others 59.76%

Job Description for Contact Center Representative IV - Inbound

Contact Center Representative IV - Inbound answers incoming customer calls inquiring about products with a focus on selling products or services. Performs call logging and routine tasks to fulfill caller requests. Being a Contact Center Representative IV - Inbound answers inquiries regarding the company products, services, delivery, installation, or billing following scripts or standard responses. Enters orders and assists the customer with the purchase by suggesting appropriate products. Additionally, Contact Center Representative IV - Inbound may redirect calls to other teams depending on the nature of the inquiry. Requires a high school diploma or equivalent. Typically reports to a supervisor. The Contact Center Representative IV - Inbound independently performs a wide range of complex duties under general guidance from supervisors. Has gained full proficiency in a broad range of activities related to the job. To be a Contact Center Representative IV - Inbound typically requires 5-7 years of related experience. (Copyright 2024 Salary.com)... View full job description

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Job Openings for Contact Center Representative IV - Inbound in Rochester, MN

Career Path for Contact Center Representative IV - Inbound

A career path is a sequence of jobs that leads to your short- and long-term career goals. Some follow a linear career path within one field, while others change fields periodically to achieve career or personal goals.

For Contact Center Representative IV - Inbound, the upper level is Inbound Contact Center Supervisor and then progresses to Inbound Contact Center Senior Supervisor.

Those that have already made the climb...
Peter Castle, Chief Operating Officer
Vaso Corporation, together with its subsidiaries, operates in the healthcare equipment and information technology industries in the United States and internationally. The company operates through three segments: IT, Professional Sales Service, and Equipment. The IT segment primarily focuses on healthcare IT and managed... More
Fiscal Year Ended in 2021
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Contact Center Representative IV - Inbound salary varies from city to city. Compared with national average salary of Contact Center Representative IV - Inbound, the highest Contact Center Representative IV - Inbound salary is in San Francisco, CA, where the Contact Center Representative IV - Inbound salary is 25.0% above. The lowest Contact Center Representative IV - Inbound salary is in Miami, FL, where the Contact Center Representative IV - Inbound salary is 2.9% lower than national average salary.

City, State Compared to national average
City, State San Francisco, CA Compared to national average
+ 25.0%
City, State Washington, DC Compared to national average
+ 11.3%
City, State Miami, FL Compared to national average
-2.9%
City, State Chicago, IL Compared to national average
+ 5.5%
City, State Boston, MA Compared to national average
+ 12.7%
City, State New York, NY Compared to national average
+ 17.5%
City, State Dallas, TX Compared to national average
-0.7%

Take just three simple steps below to generate your own personalized salary report

Step 1 of 3

Understand the total compensation opportunity for a Contact Center Representative IV - Inbound, base salary plus other pay elements

Average Base Salary

Core compensation

 
 
 
49700
67645
57848

Average Total Cash Compensation

Includes base and annual incentives

 
 
 
52121
79581
61521
These charts show the average base salary (core compensation), as well as the average total cash compensation for the job of Contact Center Representative IV - Inbound in Rochester, MN. The base salary for Contact Center Representative IV - Inbound ranges from $49,700 to $67,645 with the average base salary of $57,848. The total cash compensation, which includes base, and annual incentives, can vary anywhere from $52,121 to $79,581 with the average total cash compensation of $61,521.
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For a real-time salary target, tell us more about your role in the four categories below.

49700
67645

 

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About Rochester, Minnesota    Rochester is a city founded in 1854 in the U.S. State of Minnesota and is the county seat of Olmsted County located on the Zumbro River's south fork i....More

Rochester, Minnesota  area prices were up 1.3% from a year ago    View the Cost of Living in Rochester, Minnesota

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