Alternate Job Titles: Director of Member Services, Member Services Director
How much does a Member Services Director make? The median annual Member Services Director salary is $114,485, as of September 27, 2017, with a range usually between $101,404-$131,094, however this can vary widely depending on a variety of factors. Our team of Certified Compensation Professionals has analyzed survey data collected from thousands of HR departments at companies of all sizes and industries to present this range of annual salaries for people with the job title Member Services Director in the United States.
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This chart describes the expected percentage of people who perform the job of Member Services Director in the United States that make less than that annual salary. For example the median expected annual pay for a typical Member Services Director in the United States is $114,485, so 50% of the people who perform the job of Member Services Director in the United States are expected to make less than $114,485.
Source: HR Reported data as of September 27, 2017
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This chart describes the expected percentage of people who perform the job of Member Services Director that make less than that salary. For example 50% of the people who perform the job of Member Services Director are expected to make less than the median.
Source: HR Reported data as of October 2017
Directs and coordinates all aspects of the health maintenance organization (HMO) member services department. Plans and directs policies and objectives for addressing member inquiries. Establishes service quality goals for the department and implements strategies to meet these goals. Typically requires a bachelor's degree. Typically reports to top management. Manages a departmental sub-function within a broader departmental function. Creates functional strategies and specific objectives for the sub-function and develops budgets/policies/procedures to support the functional infrastructure. Deep knowledge of the managed sub-function and solid knowledge of the overall departmental function. Typically requires 5+ years of managerial experience. View full job description