Alternate Job Titles: Manager of Member Services, Member Services Manager
How much does a Member Services Manager make? The median annual Member Services Manager salary is $78,524, as of June 28, 2017, with a range usually between $69,509-$89,617, however this can vary widely depending on a variety of factors. Our team of Certified Compensation Professionals has analyzed survey data collected from thousands of HR departments at companies of all sizes and industries to present this range of annual salaries for people with the job title Member Services Manager in the United States.
This chart describes the expected percentage of people who perform the job of Member Services Manager in the United States that make less than that annual salary. For example the median expected annual pay for a typical Member Services Manager in the United States is $78,524, so 50% of the people who perform the job of Member Services Manager in the United States are expected to make less than $78,524.
Source: HR Reported data as of June 28, 2017
This chart describes the expected percentage of people who perform the job of Member Services Manager that make less than that salary. For example 50% of the people who perform the job of Member Services Manager are expected to make less than the median.
Source: HR Reported data as of July 2017
Responsible for daily activities in the member services function for a health plan or health maintenance organization (HMO). Collects data on member inquiries and service requests and conducts analysis to identify trends and recommend solutions. Ensures service representatives follow established policies for addressing member inquiries and meet service quality goals. Manages the recruitment, hiring, training, scheduling, and performance management of staff. Requires a bachelor's degree. Typically reports to a head of unit/department. Manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Extensive knowledge of department processes. Typically requires 5 years experience in the related area as an individual contributor. 1 to 3 years supervisory experience may be required. View full job description