Alternate Job Titles: Member Representative, Member Services Representative
How much does a Member Services Representative make? The median annual Member Services Representative salary is $31,771, as of December 28, 2016, with a range usually between $29,266-$35,511, however this can vary widely depending on a variety of factors. Our team of Certified Compensation Professionals has analyzed survey data collected from thousands of HR departments at companies of all sizes and industries to present this range of annual salaries for people with the job title Member Services Representative in the United States.
This chart describes the expected percentage of people who perform the job of Member Services Representative in the United States that make less than that annual salary. For example the median expected annual pay for a typical Member Services Representative in the United States is $31,771, so 50% of the people who perform the job of Member Services Representative in the United States are expected to make less than $31,771.
This chart describes the expected percentage of people who perform the job of Member Services Representative that make less than that salary. For example 50% of the people who perform the job of Member Services Representative are expected to make less than the median.
Source: HR Reported data as of January 2017
Addresses member inquiries, questions and concerns in all areas including enrollment, claims, benefit interpretation, and referrals/authorizations for medical care. Responsible for receiving, responding to, and directing member phone calls. Provides available information upon request and escalates issues as appropriate. Maintains confidentiality per HIPAA guidelines. Requires a high school diploma or its equivalent and 2-4 years of related experience. Has knowledge of commonly-used concepts, practices, and procedures within a particular field. Relies on instructions and pre-established guidelines to perform the functions of the job. Works under immediate supervision. Typically reports to a supervisor or manager. View full job description