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The median expected salary for a typical Member Services Representative, Sr. in the United States is $39,137. This basic market pricing report was prepared using our Certified Compensation Professionals' analysis of survey data collected from thousands of HR departments at employers of all sizes, industries and geographies.
Source: HR Reported data as of June 2013
Job Description for Member Services Representative, Sr. New Search   
Addresses more complex member inquiries, questions and concerns in all areas including enrollment, claims, benefit interpretation, and referrals/authorizations for medical care. Responsible for receiving, responding to, and directing member phone calls. Provides available information upon request and escalates issues as appropriate. Maintains confidentiality per HIPAA guidelines. Requires a high school diploma or its equivalent and 4-6 years of related experience. Familiar with a variety of the field's concepts, practices, and procedures. Relies on extensive experience and judgment to plan and accomplish goals. Performs a variety of tasks. May lead and direct the work of others. A wide degree of creativity and latitude is expected. Typically reports to a supervisor or manager.
Alternate Job Titles: Member Services Representative, Sr., Member Services Representative, Sr. , Senior Member Services Representative
Categories:  Insurance , Healthcare -- Administrative
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