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The median expected salary for a typical Member Services Supervisor in the United States is $49,956. This basic market pricing report was prepared using our Certified Compensation Professionals' analysis of survey data collected from thousands of HR departments at employers of all sizes, industries and geographies.
Source: HR Reported data as of May 2013
Job Description for Member Services Supervisor New Search   
Addresses more complex member inquiries, questions and concerns in all areas including enrollment, claims, benefit interpretation, and referrals/authorizations for medical care. Responsible for receiving, responding to, and directing member phone calls. Provides available information upon request and escalates issues as appropriate. Supervises hiring, ensuring effective training, ongoing monitoring and QA, evaluations and any disciplinary actions of member services representatives. Requires a high school diploma or its equivalent and 5-8 years of related experience. Familiar with a variety of the field's concepts, practices, and procedures. Relies on extensive experience and judgment to plan and accomplish goals. Performs a variety of tasks. Leads and directs the work of others. A wide degree of creativity and latitude is expected. Typically reports to a manager.
Alternate Job Titles: Member Services Supervisor
Categories:  Healthcare -- Administrative
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