How much does a Member Services Supervisor make? The median annual Member Services Supervisor salary is $54,086, as of November 30, 2016, with a range usually between $49,108-$60,498, however this can vary widely depending on a variety of factors. Our team of Certified Compensation Professionals has analyzed survey data collected from thousands of HR departments at companies of all sizes and industries to present this range of annual salaries for people with the job title Member Services Supervisor in the United States.
This chart describes the expected percentage of people who perform the job of Member Services Supervisor in the United States that make less than that annual salary. For example the median expected annual pay for a typical Member Services Supervisor in the United States is $54,086, so 50% of the people who perform the job of Member Services Supervisor in the United States are expected to make less than $54,086.
This chart describes the expected percentage of people who perform the job of Member Services Supervisor that make less than that salary. For example 50% of the people who perform the job of Member Services Supervisor are expected to make less than the median.
Source: HR Reported data as of December 2016
Addresses more complex member inquiries, questions and concerns in all areas including enrollment, claims, benefit interpretation, and referrals/authorizations for medical care. Responsible for receiving, responding to, and directing member phone calls. Provides available information upon request and escalates issues as appropriate. Supervises hiring, ensuring effective training, ongoing monitoring and QA, evaluations and any disciplinary actions of member services representatives. Requires a high school diploma or its equivalent and 5-8 years of related experience. Familiar with a variety of the field's concepts, practices, and procedures. Relies on extensive experience and judgment to plan and accomplish goals. Performs a variety of tasks. Leads and directs the work of others. A wide degree of creativity and latitude is expected. Typically reports to a manager. View full job description