How much does a Merchant Card Customer Service Representative Iii make in the United States?
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The average Merchant Card Customer Service Representative Iii salary in the United States is $57,247 as of February 26, 2024. The range for our most popular Merchant Card Customer Service Representative Iii positions (listed below) typically falls between $27,079 and $87,416. Keep in mind that salary ranges can vary widely depending on many important factors, including position, education, certifications, additional skills, and the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target.
Merchant Card Customer Service Representative Iii's Annual Base Salary
Job Title | Salary | Hourly Rate | Location | Date Updated |
Customer Service Representative III | $50,730 | $24.39 | United States | February 26, 2024 |
Merchant Card Customer Service Representative | $55,301 | $26.59 | United States | February 26, 2024 |
Customer Service Representative I | $38,442 | $18.48 | United States | February 26, 2024 |
Customer Service Representative II | $44,416 | $21.35 | United States | February 26, 2024 |
Customer Service Representative IV | $55,091 | $26.49 | United States | February 26, 2024 |
Retail Store Customer Service Representative | $29,319 | $14.10 | United States | February 26, 2024 |
Customer Service Trainer III | $73,952 | $35.55 | United States | February 26, 2024 |
Customer Retention Representative III | $48,317 | $23.23 | United States | February 26, 2024 |
Technical Customer Support Representative III | $57,937 | $27.85 | United States | February 26, 2024 |
Merchant Card Sales Representative | $53,087 | $25.52 | United States | February 26, 2024 |
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Responds to customer inquiries by telephone, e-mail, or chat to provide non-technical problem resolution. Resolves complex or unusual requests and problems that may require a customized response and communicates solutions or requested information to the customer. Analyzes a customer's service needs and refers to other service or technical departments for follow up or additional information as needed. Provides updates to other internal teams on customer needs and factors that contribute to customer satisfaction. May be assigned to support products that are more complex or critical. Uses a customer relationship application or database to record activities and research product information. Typically requires a high school diploma or equivalent. Typically reports to a supervisor. Works independently within established procedures associated with the specific job function. Has gained proficiency in multiple competencies relevant to the job. Typically requires 3-5 years of related experience. View Customer Service Representative III SalaryAlternate Job Titles:Customer Care Representative III, Customer Service and Support Representative III, Customer Service Representative III
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Provides merchant bank card services to existing and new clients and acts as contact point for all merchant inquires. Responds to questions, researches and troubleshoots issues, processes billing and adjustment transactions. Assists with the set up and maintenance of services and processing systems including supplies and advertising collateral. Communicates new service offerings or changes to the clients. May require a bachelor's degree. Typically reports to a supervisor or manager. Works independently within established procedures associated with the specific job function. Has gained proficiency in multiple competencies relevant to the job. Typically requires 3-5 years of related experience. View Merchant Card Customer Service Representative SalaryAlternate Job Titles:CSR - Merchant Cards, Merchant Card Customer Service Representative
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Responds to customer inquiries by telephone, e-mail, or chat to provide non-technical problem resolution. Resolves routine and basic problems and communicates solutions or requested information to the customer. Analyzes a customer's service needs and refers to other service or technical departments for follow up as needed. Uses a customer relationship application or database to record activities and research product information. Typically requires a high school diploma or equivalent. Typically reports to a supervisor. Works under the close direction of senior personnel in the functional area. Possesses a moderate understanding of general aspects of the job. May require 0-1 year of general work experience. View Customer Service Representative I SalaryAlternate Job Titles:Customer Care Representative I, Customer Service and Support Representative I, Customer Service Representative I
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Responds to customer inquiries by telephone, e-mail, or chat to provide non-technical problem resolution. Resolves mostly routine and some non-routine, more complex problems and communicates solutions or requested information to the customer. Analyzes a customer's service needs and refers to other service or technical departments for follow up as needed. Uses a customer relationship application or database to record activities and research product information. Typically requires a high school diploma or equivalent. Typically reports to a supervisor. Works under moderate supervision. Gaining or has attained full proficiency in a specific area of discipline. Typically requires 1-3 years of related experience. View Customer Service Representative II SalaryAlternate Job Titles:Customer Care Representative II, Customer Service and Support Representative II, Customer Service Representative II
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Responds to customer inquiries by telephone, e-mail, or chat to provide non-technical problem resolution. Resolves complex or unusual requests and problems that may require a customized response and communicates solutions or requested information to the customer. Analyzes a customer's service needs and refers to other service or technical departments for follow up or additional information as needed. Provides updates to other internal teams on customer needs and factors that contribute to customer satisfaction. May be assigned to support products that are more complex or critical. May utilize a customer relationship application or database to record activities and research product information. Typically requires a high school diploma or equivalent. Typically reports to a supervisor. Independently performs a wide range of complex duties under general guidance from supervisors. Has gained full proficiency in a broad range of activities related to the job. Typically requires 5-7 years of related experience. View Customer Service Representative IV SalaryAlternate Job Titles:Customer Care Representative IV, Customer Service and Support Representative IV, Customer Service Representative IV
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Processes orders, prepares correspondence, and fulfills customer needs to ensure customer satisfaction. May assist with purchases and returns. Typically requires a high school diploma. Typically reports to a supervisor. Works under the close direction of senior personnel in the functional area. Possesses a moderate understanding of general aspects of the job. May require 0-1 year of general work experience. View Retail Store Customer Service Representative SalaryAlternate Job Titles:Retail Customer Experience Representative, Retail Customer Satisfaction Representative, Retail Store Customer Service Representative
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Delivers training programs for customer service representatives, team leaders, and supervisors. Provides updates and details on new products, features, and service offerings. Leads skill development training and role-playing exercises to develop selling, service delivery, issue resolution, and interpersonal communication skills. Instructs staff on service level standards, system tools, and policies and procedures. Provides input to assess training effectiveness and define future needs. May require a bachelor's degree. Typically reports to a supervisor or manager. Work is generally independent and collaborative in nature. Contributes to moderately complex aspects of a project. Typically requires 4 -7 years of related experience. View Customer Service Trainer III SalaryAlternate Job Titles:Customer Service Representative Coach III, Customer Service Trainer III - Call Center, Customer Service Trainer III
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Processes orders, prepares correspondence, and fulfills needs of existing customers that are at risk of cancelling services or orders. Addresses complaints with the goal of increasing satisfaction and securing renewals or saves. Offers discounts or special deals as needed and within pre-established limits. Requires a high school diploma or equivalent. Typically reports to a supervisor or manager. Works independently within established procedures associated with the specific job function. Has gained proficiency in multiple competencies relevant to the job. Typically requires 3-5 years of related experience. View Customer Retention Representative III SalaryAlternate Job Titles:At Risk Customer Support Representative III, Customer Service/Retention Representative, Senior, Customer Retention Representative IIICategory : Customer Services
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Provides basic technical support and assistance to customers via e-mail, phone, or chat. Addresses and responds to customer inquiries on products and services, including installation, operational functions, troubleshooting, and maintenance. Provides customers with preventive maintenance and configuration recommendations to improve product usability, performance, and customer satisfaction. Documents support interactions, including details of inquiries, complaints, comments, and actions taken. May train or guide lower-level representatives. Possesses a deep understanding of the organization's products and services. Typically requires a high school diploma or equivalent. Typically reports to a supervisor. Works independently within established procedures associated with the specific job function. Has gained proficiency in multiple competencies relevant to the job. Typically requires 3-5 years of related experience. View Technical Customer Support Representative III SalaryAlternate Job Titles:Technical Client Support Representative III, Technical Customer Support Representative - Tier 3, Technical Customer Support Representative IIICategory : Customer Services
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Responsible for selling merchant cards to customers. Develops new prospects and calls on existing clients to increase sales of the organization's product and services. Reviews customer's merchant card statements and suggests product that meets the client's needs. Maintains contact with existing client base to increase referrals. Provides feedback and data on sales strategies' effectiveness. Requires a bachelor's degree. Typically reports to a supervisor or manager. Work is closely managed. Works on projects/matters of limited complexity in a support role. Typically requires 0-2 years of related experience. View Merchant Card Sales Representative SalaryAlternate Job Titles:Sales Representative, Entry - Merchant Cards, Merchant Card Sales Representative