How much does an Inbound Contact Center Supervisor make in High Point, NC? The average Inbound Contact Center Supervisor salary in High Point, NC is $56,640 as of April 24, 2024, but the range typically falls between $49,619 and $65,810. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target.
Percentile | Salary | Location | Last Updated |
10th Percentile Inbound Contact Center Supervisor Salary | $43,227 | High Point,NC | April 24, 2024 |
25th Percentile Inbound Contact Center Supervisor Salary | $49,619 | High Point,NC | April 24, 2024 |
50th Percentile Inbound Contact Center Supervisor Salary | $56,640 | High Point,NC | April 24, 2024 |
75th Percentile Inbound Contact Center Supervisor Salary | $65,810 | High Point,NC | April 24, 2024 |
90th Percentile Inbound Contact Center Supervisor Salary | $74,159 | High Point,NC | April 24, 2024 |
Each competency has five to ten behavioral assertions that can be observed, each with a corresponding performance level (from one to five) that is required for a particular job.
Customer Service: Customer service is the provision of service to customers before, during and after a purchase. The perception of success of such interactions is dependent on employees "who can adjust themselves to the personality of the guest". Customer service concerns the priority an organization assigns to customer service relative to components such as product innovation and pricing. In this sense, an organization that values good customer service may spend more money in training employees than the average organization or may proactively interview customers for feedback. From the point of view of an overall sales process engineering effort, customer service plays an important role in an organization's ability to generate income and revenue. From that perspective, customer service should be included as part of an overall approach to systematic improvement. One good customer service experience can change the entire perception a customer holds towards the organization.
CSR: Corporate social responsibility (CSR) is a business model that helps a company be socially accountable to itself, its stakeholders, and the public.
Customer Satisfaction: Customer satisfaction (often abbreviated as CSAT, more correctly CSat) is a term frequently used in marketing. It is a measure of how products and services supplied by a company meet or surpass customer expectation. Customer satisfaction is defined as "the number of customers, or percentage of total customers, whose reported experience with a firm, its products, or its services (ratings) exceeds specified satisfaction goals." The Marketing Accountability Standards Board (MASB) endorses the definitions, purposes, and constructs of classes of measures that appear in Marketing Metrics as part of its ongoing Common Language in Marketing Project. In a survey of nearly 200 senior marketing managers, 71 percent responded that they found a customer satisfaction metric very useful in managing and monitoring their businesses. It is seen as a key performance indicator within business and is often part of a Balanced Scorecard. In a competitive marketplace where businesses compete for customers, customer satisfaction is seen as a key differentiator and increasingly has become a key element of business strategy.
Inbound Contact Center Supervisor supervises inbound contact center agents and operations focusing on selling products or services. Monitors metrics and targets for service volume, sales, and timeliness. Being an Inbound Contact Center Supervisor responds to escalated calls with remedies or solutions. Implements sales and product training to update staff on product and service offerings, customer response standards, scripts, operational policies, and procedures. Additionally, Inbound Contact Center Supervisor prepares staff work schedules to ensure coverage and coordinate training. May require a bachelor's degree. Typically reports to a manager or head of a unit/department. The Inbound Contact Center Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be an Inbound Contact Center Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)... View full job description
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A career path is a sequence of jobs that leads to your short- and long-term career goals. Some follow a linear career path within one field, while others change fields periodically to achieve career or personal goals.
For Inbound Contact Center Supervisor, the upper level is Inbound Contact Center Senior Supervisor and then progresses to Inbound Contact Center Manager.
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Inbound Contact Center Supervisor salary varies from city to city. Compared with national average salary of Inbound Contact Center Supervisor, the highest Inbound Contact Center Supervisor salary is in San Francisco, CA, where the Inbound Contact Center Supervisor salary is 25.0% above. The lowest Inbound Contact Center Supervisor salary is in Miami, FL, where the Inbound Contact Center Supervisor salary is 3.5% lower than national average salary.
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Job Title | Experience | EDUCATION | Salary Compared to This Job |
---|---|---|---|
Job Title Contact Center Director | Experience | EducationBachelors | Salary Compared to This Job |
Job Title Contact Center Representative I - Inbound | Experience 0 - 1 | EducationHigh School | Salary Compared to This Job |
Job Title Contact Center Representative II - Inbound | Experience 1 - 3 | EducationHigh School | Salary Compared to This Job |
Job Title Contact Center Representative III - Inbound | Experience 3 - 5 | EducationHigh School | Salary Compared to This Job |
Job Title Contact Center Supervisor | Experience 3 + | EducationBachelors | Salary Compared to This Job |
Jobs with different levels of education may pay very differently. Check the Inbound Contact Center Supervisor salary of your education level.
Inbound Contact Center Supervisor salary varies from country to country. There are several factors that mainly impact the Inbound Contact Center Supervisor salary, including cost of living, economic conditions, market rates and legal differences. Click below to Inbound Contact Center Supervisor salary of the other country.
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About High Point, North Carolina High Point is a city located in the Piedmont Triad region of the state of North Carolina. Most of the city is located in Guilford County, with portion....More
High Point, North Carolina area prices were up 1.5% from a year ago View the Cost of Living in High Point, North Carolina
Inbound Contact Center Supervisor Salary in popular cities: Charlotte, Raleigh, Greensboro
Skills associated with Inbound Contact Center Supervisor: Inquiry Research/Response, Inbound Call Tracking Software, Customer Support Policies, Standards and Procedures, Customer Service Metrics ...More
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