How much does a Member Services Representative, Sr. make in North Carolina? The average Member Services Representative, Sr. salary in North Carolina is $49,071 as of February 26, 2024, but the range typically falls between $44,482 and $55,222. Salary ranges can vary widely depending on the city and many other important factors, including education, certifications, additional skills, the number of years you have spent in your profession.

Member Services Representative, Sr. Salaries by Percentile
Percentile Salary Location Last Updated
10th Percentile Member Services Representative, Sr. Salary $40,303 NC February 26, 2024
25th Percentile Member Services Representative, Sr. Salary $44,482 NC February 26, 2024
50th Percentile Member Services Representative, Sr. Salary $49,071 NC February 26, 2024
75th Percentile Member Services Representative, Sr. Salary $55,222 NC February 26, 2024
90th Percentile Member Services Representative, Sr. Salary $60,823 NC February 26, 2024
25% $44,482 10% $40,303 90% $60,823 75% $55,222 $49,071 50%(Median) Didn’t find job title? Click
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What skills does a Member Services Representative, Sr. need?

Each competency has five to ten behavioral assertions that can be observed, each with a corresponding performance level (from one to five) that is required for a particular job.

1.

Customer Service: Customer service is the provision of service to customers before, during and after a purchase. The perception of success of such interactions is dependent on employees "who can adjust themselves to the personality of the guest". Customer service concerns the priority an organization assigns to customer service relative to components such as product innovation and pricing. In this sense, an organization that values good customer service may spend more money in training employees than the average organization or may proactively interview customers for feedback. From the point of view of an overall sales process engineering effort, customer service plays an important role in an organization's ability to generate income and revenue. From that perspective, customer service should be included as part of an overall approach to systematic improvement. One good customer service experience can change the entire perception a customer holds towards the organization.

2.

Promotion: Developing and implementing promotional activities to attract and increase the awareness of customers in buying products.

3.

Life Insurance: Life Insurance can be defined as a contract between an insurance policy holder and an insurance company, where the insurer promises to pay a sum of money in exchange for a premium, upon the death of an insured person or after a set period

Customer Service 22.95%
Promotion 0.61%
Life Insurance 1.39%
Others 75.05%

Job Description for Member Services Representative, Sr.

Member Services Representative, Sr. addresses more complex health plan or HMO member inquiries, questions and concerns in all areas including enrollment, claims, benefit interpretation, and referrals/authorizations for medical care. Responsible for receiving, responding to, and directing member phone calls and written requests. Being a Member Services Representative, Sr. provides available information upon request and researches or escalates issues as appropriate. Maintains confidentiality per HIPAA guidelines. Additionally, Member Services Representative, Sr. requires a high school diploma or equivalent. Typically reports to a supervisor or manager. The Member Services Representative, Sr. works independently within established procedures associated with the specific job function. Has gained proficiency in multiple competencies relevant to the job. To be a Member Services Representative, Sr. typically requires 3-5 years of related experience. (Copyright 2024 Salary.com)... View full job description

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Job Openings for Member Services Representative, Sr. in North Carolina

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Location Avg. Salary Date Updated
Location Aberdeen, NC Avg. Salary $46,546 Date Updated February 26, 2024
Location Advance, NC Avg. Salary $48,877 Date Updated February 26, 2024
Location Ahoskie, NC Avg. Salary $47,824 Date Updated February 26, 2024
Location Alamance, NC Avg. Salary $48,684 Date Updated February 26, 2024
Location Albemarle, NC Avg. Salary $48,649 Date Updated February 26, 2024
Location Albertson, NC Avg. Salary $46,636 Date Updated February 26, 2024
Location Alexander, NC Avg. Salary $46,987 Date Updated February 26, 2024
Location Alexis, NC Avg. Salary $50,140 Date Updated February 26, 2024
Location Alliance, NC Avg. Salary $46,725 Date Updated February 26, 2024
Location Almond, NC Avg. Salary $46,541 Date Updated February 26, 2024

Career Path for Member Services Representative, Sr.

A career path is a sequence of jobs that leads to your short- and long-term career goals. Some follow a linear career path within one field, while others change fields periodically to achieve career or personal goals.

For Member Services Representative, Sr., the first career path typically starts with a Managed Care Coordinator position, and then progresses to Managed Care Supervisor.

Additionally, the second career path typically starts with a Member Services Supervisor position, and then progresses to Member Services Manager.

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Member Services Representative, Sr. Salary in North Carolina
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