How much does a Customer Service Manager make in Nebraska? The average Customer Service Manager salary in Nebraska is $93,816 as of February 26, 2024, but the range typically falls between $82,668 and $106,950. Salary ranges can vary widely depending on the city and many other important factors, including education, certifications, additional skills, the number of years you have spent in your profession.

Customer Service Manager Salaries by Percentile
Percentile Salary Location Last Updated
10th Percentile Customer Service Manager Salary $72,518 NE February 26, 2024
25th Percentile Customer Service Manager Salary $82,668 NE February 26, 2024
50th Percentile Customer Service Manager Salary $93,816 NE February 26, 2024
75th Percentile Customer Service Manager Salary $106,950 NE February 26, 2024
90th Percentile Customer Service Manager Salary $118,907 NE February 26, 2024
25% $82,668 10% $72,518 90% $118,907 75% $106,950 $93,816 50%(Median) Didn’t find job title? Click
Change Search Criteria
Check out Customer Service Manager jobs in Nebraska

Customer Service & Sales Position

Triumph Management Group, Inc. - Albuquerque, NM

Customer Service Representative

Medical Transportation Management - Eugene, OR

Customer Service Associate

Hubbard Sign - Mountain Ranch, CA

What skills does a Customer Service Manager need?

Each competency has five to ten behavioral assertions that can be observed, each with a corresponding performance level (from one to five) that is required for a particular job.

1.

Customer Service: Customer service is the provision of service to customers before, during and after a purchase. The perception of success of such interactions is dependent on employees "who can adjust themselves to the personality of the guest". Customer service concerns the priority an organization assigns to customer service relative to components such as product innovation and pricing. In this sense, an organization that values good customer service may spend more money in training employees than the average organization or may proactively interview customers for feedback. From the point of view of an overall sales process engineering effort, customer service plays an important role in an organization's ability to generate income and revenue. From that perspective, customer service should be included as part of an overall approach to systematic improvement. One good customer service experience can change the entire perception a customer holds towards the organization.

2.

Onboarding: Onboarding, also known as organizational socialization, is management jargon first created in the 1970's that refers to the mechanism through which new employees acquire the necessary knowledge, skills, and behaviors in order to become effective organizational members and insiders. It is the process of integrating a new employee into the organization and its culture. Tactics used in this process include formal meetings, lectures, videos, printed materials, or computer-based orientations to introduce newcomers to their new jobs and organizations. Research has demonstrated that these socialization techniques lead to positive outcomes for new employees such as higher job satisfaction, better job performance, greater organizational commitment, and reduction in occupational stress and intent to quit.. These outcomes are particularly important to an organization looking to retain a competitive advantage in an increasingly mobile and globalized workforce. In the United States, for example, up to 25% of workers are organizational newcomers engaged in an onboarding process. The term induction is used instead in regions such as Australia, New Zealand, Canada, and parts of Europe. This is known in some parts of the world as training.

3.

Billing: Billing refers to the aspect of banking, whereby someone is charged accurately for what item they purchased.

Customer Service 90.26%
Onboarding 11.6%
Billing 5.97%

Job Description for Customer Service Manager

Customer Service Manager manages a team or unit of customer service representatives and ensures service levels are met or exceeded. Establishes efficient and balanced workflows that maximize efficiency and produce high levels of service quality and customer satisfaction. Being a Customer Service Manager monitors and measures service metrics and utilize to develop standards, improvements, or changes to process. Makes recommendations for changes to products or services based on customer feedback and requests. Additionally, Customer Service Manager typically requires a bachelor's degree or equivalent. Typically reports to a director. The Customer Service Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Customer Service Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)... View full job description

Employers: Job Description Management Tool

See user submitted job responsibilities for Customer Service Manager.

Salary.com job board provides millions of Customer Service Manager information for you to search for. Click on search button below to see Customer Service Manager job openings or enter a new job title here.

Job Openings for Customer Service Manager in Nebraska

Select a city to view specific salary and bonus information for Customer Service Manager

Loading results...
Location Avg. Salary Date Updated
Location Abie, NE Avg. Salary $92,396 Date Updated February 26, 2024
Location Adams, NE Avg. Salary $92,396 Date Updated February 26, 2024
Location Ainsworth, NE Avg. Salary $82,738 Date Updated February 26, 2024
Location Albion, NE Avg. Salary $92,396 Date Updated February 26, 2024
Location Alda, NE Avg. Salary $92,396 Date Updated February 26, 2024
Location Alexandria, NE Avg. Salary $92,396 Date Updated February 26, 2024
Location Allen, NE Avg. Salary $85,957 Date Updated February 26, 2024
Location Alliance, NE Avg. Salary $90,430 Date Updated February 26, 2024
Location Alma, NE Avg. Salary $92,396 Date Updated February 26, 2024
Location Alvo, NE Avg. Salary $93,002 Date Updated February 26, 2024

Career Path for Customer Service Manager

A career path is a sequence of jobs that leads to your short- and long-term career goals. Some follow a linear career path within one field, while others change fields periodically to achieve career or personal goals.

For Customer Service Manager, the upper level is Customer Service Senior Manager and then progresses to Customer Service Director.

Not the job you're looking for? Search more salaries here:
See if your skills match up? Check skills for Customer Service Manager

Are you an HR manager or compensation specialist?

Salary.com's CompAnalyst platform offers:

  • Detailed skills and competency reports for specific positions
  • Job and employee pricing reports
  • Compensation data tools, salary structures, surveys and benchmarks.
Learn about CompAnalyst

Jobs with a similar salary range to Customer Service Manager : Retail Experience Manager, Network Management Consultant, Escalations Manager

Customer Service Manager Salary in Nebraska
Customer Service Manager Salary Graph, Regional Distribution and Summary