How much does an Inbound Contact Center Supervisor make in Atlantic City, NJ? The average Inbound Contact Center Supervisor salary in Atlantic City, NJ is $63,625 as of February 26, 2024, but the range typically falls between $55,736 and $73,924. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target. 

Inbound Contact Center Supervisor Salaries by Percentile
Percentile Salary Location Last Updated
10th Percentile Inbound Contact Center Supervisor Salary $48,553 Atlantic City,NJ February 26, 2024
25th Percentile Inbound Contact Center Supervisor Salary $55,736 Atlantic City,NJ February 26, 2024
50th Percentile Inbound Contact Center Supervisor Salary $63,625 Atlantic City,NJ February 26, 2024
75th Percentile Inbound Contact Center Supervisor Salary $73,924 Atlantic City,NJ February 26, 2024
90th Percentile Inbound Contact Center Supervisor Salary $83,301 Atlantic City,NJ February 26, 2024
25% $55,736 10% $48,553 90% $83,301 75% $73,924 $63,625 50%(Median) Didn’t find job title? Click
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What skills does an Inbound Contact Center Supervisor need?

Each competency has five to ten behavioral assertions that can be observed, each with a corresponding performance level (from one to five) that is required for a particular job.

1.

Customer Service: Customer service is the provision of service to customers before, during and after a purchase. The perception of success of such interactions is dependent on employees "who can adjust themselves to the personality of the guest". Customer service concerns the priority an organization assigns to customer service relative to components such as product innovation and pricing. In this sense, an organization that values good customer service may spend more money in training employees than the average organization or may proactively interview customers for feedback. From the point of view of an overall sales process engineering effort, customer service plays an important role in an organization's ability to generate income and revenue. From that perspective, customer service should be included as part of an overall approach to systematic improvement. One good customer service experience can change the entire perception a customer holds towards the organization.

2.

CSR: Corporate social responsibility (CSR) is a business model that helps a company be socially accountable to itself, its stakeholders, and the public.

3.

Customer Satisfaction: Customer satisfaction (often abbreviated as CSAT, more correctly CSat) is a term frequently used in marketing. It is a measure of how products and services supplied by a company meet or surpass customer expectation. Customer satisfaction is defined as "the number of customers, or percentage of total customers, whose reported experience with a firm, its products, or its services (ratings) exceeds specified satisfaction goals." The Marketing Accountability Standards Board (MASB) endorses the definitions, purposes, and constructs of classes of measures that appear in Marketing Metrics as part of its ongoing Common Language in Marketing Project. In a survey of nearly 200 senior marketing managers, 71 percent responded that they found a customer satisfaction metric very useful in managing and monitoring their businesses. It is seen as a key performance indicator within business and is often part of a Balanced Scorecard. In a competitive marketplace where businesses compete for customers, customer satisfaction is seen as a key differentiator and increasingly has become a key element of business strategy.

Customer Service 13.18%
CSR 1.06%
Customer Satisfaction 0.73%
Others 85.03%

Job Description for Inbound Contact Center Supervisor

Inbound Contact Center Supervisor supervises inbound contact center agents and operations focusing on selling products or services. Monitors metrics and targets for service volume, sales, and timeliness. Being an Inbound Contact Center Supervisor responds to escalated calls with remedies or solutions. Implements sales and product training to update staff on product and service offerings, customer response standards, scripts, operational policies, and procedures. Additionally, Inbound Contact Center Supervisor prepares staff work schedules to ensure coverage and coordinate training. May require a bachelor's degree. Typically reports to a manager or head of a unit/department. The Inbound Contact Center Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be an Inbound Contact Center Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)... View full job description

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Job Openings for Inbound Contact Center Supervisor in Atlantic City, NJ

Career Path for Inbound Contact Center Supervisor

A career path is a sequence of jobs that leads to your short- and long-term career goals. Some follow a linear career path within one field, while others change fields periodically to achieve career or personal goals.

For Inbound Contact Center Supervisor, the upper level is Inbound Contact Center Senior Supervisor and then progresses to Inbound Contact Center Manager.

Those that have already made the climb...
Peter Castle, Chief Operating Officer
Vaso Corporation, together with its subsidiaries, operates in the healthcare equipment and information technology industries in the United States and internationally. The company operates through three segments: IT, Professional Sales Service, and Equipment. The IT segment primarily focuses on healthcare IT and managed... More
Fiscal Year Ended in 2021
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Inbound Contact Center Supervisor salary varies from city to city. Compared with national average salary of Inbound Contact Center Supervisor, the highest Inbound Contact Center Supervisor salary is in San Francisco, CA, where the Inbound Contact Center Supervisor salary is 25.0% above. The lowest Inbound Contact Center Supervisor salary is in Miami, FL, where the Inbound Contact Center Supervisor salary is 2.9% lower than national average salary.

City, State Compared to national average
City, State San Francisco, CA Compared to national average
+ 25.0%
City, State Washington, DC Compared to national average
+ 11.3%
City, State Miami, FL Compared to national average
-2.9%
City, State Chicago, IL Compared to national average
+ 5.5%
City, State Boston, MA Compared to national average
+ 12.7%
City, State New York, NY Compared to national average
+ 17.5%
City, State Dallas, TX Compared to national average
-0.7%

Take just three simple steps below to generate your own personalized salary report

Step 1 of 3

Understand the total compensation opportunity for an Inbound Contact Center Supervisor, base salary plus other pay elements

Average Base Salary

Core compensation

 
 
 
55736
73924
63625

Average Total Cash Compensation

Includes base and annual incentives

 
 
 
58081
80264
68549
These charts show the average base salary (core compensation), as well as the average total cash compensation for the job of Inbound Contact Center Supervisor in Atlantic City, NJ. The base salary for Inbound Contact Center Supervisor ranges from $55,736 to $73,924 with the average base salary of $63,625. The total cash compensation, which includes base, and annual incentives, can vary anywhere from $58,081 to $80,264 with the average total cash compensation of $68,549.
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55736
73924

 

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About Atlantic City, New Jersey    Atlantic City is a resort city in Atlantic County, New Jersey, United States, known for its casinos, boardwalk, and beaches. In 2010, the city had a p....More

Atlantic City, New Jersey  area prices were up 1.5% from a year ago    View the Cost of Living in Atlantic City, New Jersey

Inbound Contact Center Supervisor Salary in popular cities: NewarkJersey CityPaterson

Skills associated with Inbound Contact Center Supervisor: Inbound Call Tracking Software, Staff Coaching/Training, Service Level Management, Service Desk Management ...More

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