How much does a Contact Center Representative III - Outbound make in New York? The average Contact Center Representative III - Outbound salary in New York is $57,708 as of February 26, 2024, but the range typically falls between $49,171 and $70,301. Salary ranges can vary widely depending on the city and many other important factors, including education, certifications, additional skills, the number of years you have spent in your profession.

Contact Center Representative III - Outbound Salaries by Percentile
Percentile Salary Location Last Updated
10th Percentile Contact Center Representative III - Outbound Salary $41,400 NY February 26, 2024
25th Percentile Contact Center Representative III - Outbound Salary $49,171 NY February 26, 2024
50th Percentile Contact Center Representative III - Outbound Salary $57,708 NY February 26, 2024
75th Percentile Contact Center Representative III - Outbound Salary $70,301 NY February 26, 2024
90th Percentile Contact Center Representative III - Outbound Salary $81,766 NY February 26, 2024
25% $49,171 10% $41,400 90% $81,766 75% $70,301 $57,708 50%(Median) Didn’t find job title? Click
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Check out Contact Center Representative III - Outbound jobs in New York

Outbound Call Center Representative

Work With Your Handz - Monterey Park, CA

Sales Development Representative, Outbound

ZoomInfo Technologies LLC - Portland, OR

What skills does a Contact Center Representative III - Outbound need?

Each competency has five to ten behavioral assertions that can be observed, each with a corresponding performance level (from one to five) that is required for a particular job.

1.

Customer Service: Customer service is the provision of service to customers before, during and after a purchase. The perception of success of such interactions is dependent on employees "who can adjust themselves to the personality of the guest". Customer service concerns the priority an organization assigns to customer service relative to components such as product innovation and pricing. In this sense, an organization that values good customer service may spend more money in training employees than the average organization or may proactively interview customers for feedback. From the point of view of an overall sales process engineering effort, customer service plays an important role in an organization's ability to generate income and revenue. From that perspective, customer service should be included as part of an overall approach to systematic improvement. One good customer service experience can change the entire perception a customer holds towards the organization.

2.

Business Process Outsourcing: Business process outsourcing (BPO) is the delegation of one or more IT-intensive business processes to an external provider that, in turn, owns, administrates and manages the selected processes based on defined and measurable performance metrics.

3.

Promotion: Developing and implementing promotional activities to attract and increase the awareness of customers in buying products.

Customer Service 37.64%
Business Process Outsourcing 2.81%
Promotion 2.01%
Others 57.54%

Job Description for Contact Center Representative III - Outbound

Contact Center Representative III - Outbound initiates calls to current and potential customers to sell and upsell products and services. Uses standard scripts and procedures to promote products and services. Being a Contact Center Representative III - Outbound processes orders and documents customer requests, interactions, outcomes, and feedback in the system. May make follow up calls to confirm details of orders or provide additional information. Additionally, Contact Center Representative III - Outbound requires a high school diploma or equivalent. Typically reports to a supervisor. The Contact Center Representative III - Outbound works independently within established procedures associated with the specific job function. Has gained proficiency in multiple competencies relevant to the job. To be a Contact Center Representative III - Outbound typically requires 3-5 years of related experience. (Copyright 2024 Salary.com)... View full job description

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Job Openings for Contact Center Representative III - Outbound in New York

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Location Avg. Salary Date Updated
Location Brentwood, NY Avg. Salary $59,342 Date Updated February 26, 2024
Location Clay, NY Avg. Salary $53,784 Date Updated February 26, 2024
Location Henrietta, NY Avg. Salary $53,311 Date Updated February 26, 2024
Location Huntington, NY Avg. Salary $61,775 Date Updated February 26, 2024
Location Levittown, NY Avg. Salary $59,449 Date Updated February 26, 2024
Location Nassau, NY Avg. Salary $59,449 Date Updated February 26, 2024
Location New Suffolk, NY Avg. Salary $58,635 Date Updated February 26, 2024
Location Accord, NY Avg. Salary $58,099 Date Updated February 26, 2024
Location Acra, NY Avg. Salary $54,928 Date Updated February 26, 2024
Location Adams, NY Avg. Salary $53,513 Date Updated February 26, 2024

Career Path for Contact Center Representative III - Outbound

A career path is a sequence of jobs that leads to your short- and long-term career goals. Some follow a linear career path within one field, while others change fields periodically to achieve career or personal goals.

For Contact Center Representative III - Outbound, the upper level is Contact Center Representative IV - Outbound and then progresses to Outbound Contact Center Supervisor.

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Contact Center Representative III - Outbound Salary in New York
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