How much does a Member Services Manager make in New York? The average Member Services Manager salary in New York is $99,390 as of February 26, 2024, but the range typically falls between $87,986 and $113,417. Salary ranges can vary widely depending on the city and many other important factors, including education, certifications, additional skills, the number of years you have spent in your profession.

Member Services Manager Salaries by Percentile
Percentile Salary Location Last Updated
10th Percentile Member Services Manager Salary $77,603 NY February 26, 2024
25th Percentile Member Services Manager Salary $87,986 NY February 26, 2024
50th Percentile Member Services Manager Salary $99,390 NY February 26, 2024
75th Percentile Member Services Manager Salary $113,417 NY February 26, 2024
90th Percentile Member Services Manager Salary $126,188 NY February 26, 2024
25% $87,986 10% $77,603 90% $126,188 75% $113,417 $99,390 50%(Median) Didn’t find job title? Click
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What skills does a Member Services Manager need?

Each competency has five to ten behavioral assertions that can be observed, each with a corresponding performance level (from one to five) that is required for a particular job.

1.

Customer Service: Customer service is the provision of service to customers before, during and after a purchase. The perception of success of such interactions is dependent on employees "who can adjust themselves to the personality of the guest". Customer service concerns the priority an organization assigns to customer service relative to components such as product innovation and pricing. In this sense, an organization that values good customer service may spend more money in training employees than the average organization or may proactively interview customers for feedback. From the point of view of an overall sales process engineering effort, customer service plays an important role in an organization's ability to generate income and revenue. From that perspective, customer service should be included as part of an overall approach to systematic improvement. One good customer service experience can change the entire perception a customer holds towards the organization.

2.

Microsoft Word: Microsoft Word or MS Word is a popular word-processing program used mainly for creating documents, such as brochures, letters, learning activities, quizzes, tests, and students' homework assignments

3.

Programming: Executing logic to facilitate computing operations and functionality in one or more languages.

Customer Service 13.36%
Microsoft Word 0.62%
Programming 1.08%
Others 84.94%

Job Description for Member Services Manager

Member Services Manager is responsible for daily activities in the member services function for a health plan or health maintenance organization (HMO). Collects data on member inquiries and service requests and conducts analysis to identify trends and recommend solutions. Being a Member Services Manager ensures service representatives follow established policies for addressing member inquiries and meet service quality goals. Manages the recruitment, hiring, training, scheduling, and performance management of staff. Additionally, Member Services Manager requires a bachelor's degree. Typically reports to a head of unit/department. The Member Services Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Extensive knowledge of department processes. To be a Member Services Manager typically requires 5 years experience in the related area as an individual contributor. 1 to 3 years supervisory experience may be required. (Copyright 2024 Salary.com)... View full job description

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Job Openings for Member Services Manager in New York

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Location Avg. Salary Date Updated
Location Brentwood, NY Avg. Salary $102,205 Date Updated February 26, 2024
Location Clay, NY Avg. Salary $92,632 Date Updated February 26, 2024
Location Henrietta, NY Avg. Salary $91,817 Date Updated February 26, 2024
Location Huntington, NY Avg. Salary $106,395 Date Updated February 26, 2024
Location Levittown, NY Avg. Salary $102,390 Date Updated February 26, 2024
Location Nassau, NY Avg. Salary $102,390 Date Updated February 26, 2024
Location New Suffolk, NY Avg. Salary $100,988 Date Updated February 26, 2024
Location Accord, NY Avg. Salary $100,064 Date Updated February 26, 2024
Location Acra, NY Avg. Salary $94,602 Date Updated February 26, 2024
Location Adams, NY Avg. Salary $92,166 Date Updated February 26, 2024

Career Path for Member Services Manager

A career path is a sequence of jobs that leads to your short- and long-term career goals. Some follow a linear career path within one field, while others change fields periodically to achieve career or personal goals.

For Member Services Manager, the first career path typically starts with a Managed Care Finance Director position, and then progresses to Top Managed Care Executive.

Additionally, the second career path typically progresses to Member Services Director.

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Member Services Manager Salary in New York
Member Services Manager Salary Graph, Regional Distribution and Summary