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The median expected salary for a typical Outbound Call Center Supervisor III
in the United States is $70,608. This basic
market pricing report was prepared using our Certified Compensation Professionals'
analysis of survey data collected from thousands of HR departments at employers
of all sizes, industries and geographies.
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Source: HR Reported data as of May 2013
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Job Description for Outbound Call Center Supervisor III
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Supervises employees who place telephone calls to potential customers. Responsible for the daily activity of call center policies and procedures including meeting call center operational standards, maintaining employee service levels, improving quality service, preparing reports, keeping equipment operating, maintaining professional and technical knowledge, and accomplishing organization goals. A level III supervisor has full authority and may be considered lower middle management. May require a bachelor's degree in area of specialty. Familiar with a variety of the field's concepts, practices, and procedures. Relies on extensive experience and judgment to plan and accomplish goals. Performs a variety of tasks. A wide degree of creativity and latitude is expected. Typically reports to a manager or head of a unit/department.
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Alternate Job Titles: Outbound Call Center Supervisor III
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