How much does a Contact Center Representative III - Outbound make in Pittsburgh, PA? The average Contact Center Representative III - Outbound salary in Pittsburgh, PA is $53,268 as of February 26, 2024, but the range typically falls between $45,388 and $64,892. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target. 

Contact Center Representative III - Outbound Salaries by Percentile
Percentile Salary Location Last Updated
10th Percentile Contact Center Representative III - Outbound Salary $38,214 Pittsburgh,PA February 26, 2024
25th Percentile Contact Center Representative III - Outbound Salary $45,388 Pittsburgh,PA February 26, 2024
50th Percentile Contact Center Representative III - Outbound Salary $53,268 Pittsburgh,PA February 26, 2024
75th Percentile Contact Center Representative III - Outbound Salary $64,892 Pittsburgh,PA February 26, 2024
90th Percentile Contact Center Representative III - Outbound Salary $75,475 Pittsburgh,PA February 26, 2024
25% $45,388 10% $38,214 90% $75,475 75% $64,892 $53,268 50%(Median) Didn’t find job title? Click
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Check out Contact Center Representative III - Outbound jobs in Pittsburgh, Pennsylvania

Contact Center Representative - Part Time

Pacific Service Credit Union - Concord, CA

Outbound Call Center Representative

Work With Your Handz - Monterey Park, CA

What skills does a Contact Center Representative III - Outbound need?

Each competency has five to ten behavioral assertions that can be observed, each with a corresponding performance level (from one to five) that is required for a particular job.

1.

Customer Service: Customer service is the provision of service to customers before, during and after a purchase. The perception of success of such interactions is dependent on employees "who can adjust themselves to the personality of the guest". Customer service concerns the priority an organization assigns to customer service relative to components such as product innovation and pricing. In this sense, an organization that values good customer service may spend more money in training employees than the average organization or may proactively interview customers for feedback. From the point of view of an overall sales process engineering effort, customer service plays an important role in an organization's ability to generate income and revenue. From that perspective, customer service should be included as part of an overall approach to systematic improvement. One good customer service experience can change the entire perception a customer holds towards the organization.

2.

Business Process Outsourcing: Business process outsourcing (BPO) is the delegation of one or more IT-intensive business processes to an external provider that, in turn, owns, administrates and manages the selected processes based on defined and measurable performance metrics.

3.

Promotion: Developing and implementing promotional activities to attract and increase the awareness of customers in buying products.

Customer Service 37.64%
Business Process Outsourcing 2.81%
Promotion 2.01%
Others 57.54%

Job Description for Contact Center Representative III - Outbound

Contact Center Representative III - Outbound initiates calls to current and potential customers to sell and upsell products and services. Uses standard scripts and procedures to promote products and services. Being a Contact Center Representative III - Outbound processes orders and documents customer requests, interactions, outcomes, and feedback in the system. May make follow up calls to confirm details of orders or provide additional information. Additionally, Contact Center Representative III - Outbound requires a high school diploma or equivalent. Typically reports to a supervisor. The Contact Center Representative III - Outbound works independently within established procedures associated with the specific job function. Has gained proficiency in multiple competencies relevant to the job. To be a Contact Center Representative III - Outbound typically requires 3-5 years of related experience. (Copyright 2024 Salary.com)... View full job description

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Job Openings for Contact Center Representative III - Outbound in Pittsburgh, PA

Career Path for Contact Center Representative III - Outbound

A career path is a sequence of jobs that leads to your short- and long-term career goals. Some follow a linear career path within one field, while others change fields periodically to achieve career or personal goals.

For Contact Center Representative III - Outbound, the upper level is Contact Center Representative IV - Outbound and then progresses to Outbound Contact Center Supervisor.

Those that have already made the climb...
Patricia B. Prichep, Senior Vice President of Operations and Corporate Secretary
CEL-SCI Corporation, a clinical-stage biotechnology company, engages in the research and development of immune system therapy for the treatment of cancer and other diseases in the United States. The company's lead immunotherapy is Multikine, which has completed Phase 3 clinical trials for the potential treatment of cer... More
Fiscal Year Ended in 2022
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Contact Center Representative III - Outbound salary varies from city to city. Compared with national average salary of Contact Center Representative III - Outbound, the highest Contact Center Representative III - Outbound salary is in San Francisco, CA, where the Contact Center Representative III - Outbound salary is 25.0% above. The lowest Contact Center Representative III - Outbound salary is in Miami, FL, where the Contact Center Representative III - Outbound salary is 2.9% lower than national average salary.

City, State Compared to national average
City, State San Francisco, CA Compared to national average
+ 25.0%
City, State Washington, DC Compared to national average
+ 11.3%
City, State Miami, FL Compared to national average
-2.9%
City, State Chicago, IL Compared to national average
+ 5.5%
City, State Boston, MA Compared to national average
+ 12.7%
City, State New York, NY Compared to national average
+ 17.5%
City, State Dallas, TX Compared to national average
-0.7%

Take just three simple steps below to generate your own personalized salary report

Step 1 of 3

Understand the total compensation opportunity for a Contact Center Representative III - Outbound, base salary plus other pay elements

Average Base Salary

Core compensation

 
 
 
45388
64892
53268

Average Total Cash Compensation

Includes base and annual incentives

 
 
 
53061
75860
63366
These charts show the average base salary (core compensation), as well as the average total cash compensation for the job of Contact Center Representative III - Outbound in Pittsburgh, PA. The base salary for Contact Center Representative III - Outbound ranges from $45,388 to $64,892 with the average base salary of $53,268. The total cash compensation, which includes base, and annual incentives, can vary anywhere from $53,061 to $75,860 with the average total cash compensation of $63,366.
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45388
64892

 

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About Pittsburgh, Pennsylvania    Pittsburgh (/ˈpɪtsbɜːrɡ/ PITS-burg) is a city in the Commonwealth of Pennsylvania in the United States, and is the county seat of Allegheny County. As....More

Pittsburgh, Pennsylvania  area prices were up 1.9% from a year ago    View the Cost of Living in Pittsburgh, Pennsylvania

Contact Center Representative III - Outbound Salary in popular cities: PhiladelphiaAllentownErie

Skills associated with Contact Center Representative III - Outbound: Service Management, Customer Service Help Desk Software, Ticketing/Tracking, Upselling ...More

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