How much does a Member Services Representative, Sr. make in Tennessee? The average Member Services Representative, Sr. salary in Tennessee is $46,991 as of February 26, 2024, but the range typically falls between $42,596 and $52,881. Salary ranges can vary widely depending on the city and many other important factors, including education, certifications, additional skills, the number of years you have spent in your profession.

Member Services Representative, Sr. Salaries by Percentile
Percentile Salary Location Last Updated
10th Percentile Member Services Representative, Sr. Salary $38,594 TN February 26, 2024
25th Percentile Member Services Representative, Sr. Salary $42,596 TN February 26, 2024
50th Percentile Member Services Representative, Sr. Salary $46,991 TN February 26, 2024
75th Percentile Member Services Representative, Sr. Salary $52,881 TN February 26, 2024
90th Percentile Member Services Representative, Sr. Salary $58,244 TN February 26, 2024
25% $42,596 10% $38,594 90% $58,244 75% $52,881 $46,991 50%(Median) Didn’t find job title? Click
Change Search Criteria

Member Services Representative

Mac Federal Credit Union - Palmer, AK

Customer Service Representative

Mark J Quinzi Ins Farmers Insurance - Phoenix, AZ

Senior Global Strategic Product Manager

Gateway Recruiting - Gateway to Global Careers - Contingent, Retained, Contract Recruiting Services - Pleasanton, CA

What skills does a Member Services Representative, Sr. need?

Each competency has five to ten behavioral assertions that can be observed, each with a corresponding performance level (from one to five) that is required for a particular job.

1.

Customer Service: Customer service is the provision of service to customers before, during and after a purchase. The perception of success of such interactions is dependent on employees "who can adjust themselves to the personality of the guest". Customer service concerns the priority an organization assigns to customer service relative to components such as product innovation and pricing. In this sense, an organization that values good customer service may spend more money in training employees than the average organization or may proactively interview customers for feedback. From the point of view of an overall sales process engineering effort, customer service plays an important role in an organization's ability to generate income and revenue. From that perspective, customer service should be included as part of an overall approach to systematic improvement. One good customer service experience can change the entire perception a customer holds towards the organization.

2.

Promotion: Developing and implementing promotional activities to attract and increase the awareness of customers in buying products.

3.

Life Insurance: Life Insurance can be defined as a contract between an insurance policy holder and an insurance company, where the insurer promises to pay a sum of money in exchange for a premium, upon the death of an insured person or after a set period

Customer Service 22.95%
Promotion 0.61%
Life Insurance 1.39%
Others 75.05%

Job Description for Member Services Representative, Sr.

Member Services Representative, Sr. addresses more complex health plan or HMO member inquiries, questions and concerns in all areas including enrollment, claims, benefit interpretation, and referrals/authorizations for medical care. Responsible for receiving, responding to, and directing member phone calls and written requests. Being a Member Services Representative, Sr. provides available information upon request and researches or escalates issues as appropriate. Maintains confidentiality per HIPAA guidelines. Additionally, Member Services Representative, Sr. requires a high school diploma or equivalent. Typically reports to a supervisor or manager. The Member Services Representative, Sr. works independently within established procedures associated with the specific job function. Has gained proficiency in multiple competencies relevant to the job. To be a Member Services Representative, Sr. typically requires 3-5 years of related experience. (Copyright 2024 Salary.com)... View full job description

Employers: Job Description Management Tool

See user submitted job responsibilities for Member Services Representative, Sr..

Salary.com job board provides millions of Member Services Representative, Sr. information for you to search for. Click on search button below to see Member Services Representative, Sr. job openings or enter a new job title here.

Job Openings for Member Services Representative, Sr. in Tennessee

Select a city to view specific salary and bonus information for Member Services Representative, Sr.

Loading results...
Location Avg. Salary Date Updated
Location Adams, TN Avg. Salary $46,285 Date Updated February 26, 2024
Location Adamsville, TN Avg. Salary $43,671 Date Updated February 26, 2024
Location Afton, TN Avg. Salary $44,754 Date Updated February 26, 2024
Location Alamo, TN Avg. Salary $47,011 Date Updated February 26, 2024
Location Alcoa, TN Avg. Salary $46,851 Date Updated February 26, 2024
Location Alexandria, TN Avg. Salary $47,300 Date Updated February 26, 2024
Location Allardt, TN Avg. Salary $46,541 Date Updated February 26, 2024
Location Allons, TN Avg. Salary $46,920 Date Updated February 26, 2024
Location Allred, TN Avg. Salary $46,541 Date Updated February 26, 2024
Location Alpine, TN Avg. Salary $46,541 Date Updated February 26, 2024

Career Path for Member Services Representative, Sr.

A career path is a sequence of jobs that leads to your short- and long-term career goals. Some follow a linear career path within one field, while others change fields periodically to achieve career or personal goals.

For Member Services Representative, Sr., the first career path typically starts with a Managed Care Coordinator position, and then progresses to Managed Care Supervisor.

Additionally, the second career path typically starts with a Member Services Supervisor position, and then progresses to Member Services Manager.

Not the job you're looking for? Search more salaries here:

Are you an HR manager or compensation specialist?

Salary.com's CompAnalyst platform offers:

  • Detailed skills and competency reports for specific positions
  • Job and employee pricing reports
  • Compensation data tools, salary structures, surveys and benchmarks.
Learn about CompAnalyst

Jobs with a similar salary range to Member Services Representative, Sr. : Student Affairs Administrator, Textile Colorist, Medicare Enrollment Specialist

Member Services Representative, Sr. Salary in Tennessee
Member Services Representative, Sr. Salary Graph, Regional Distribution and Summary