Technical Customer Support Representative III Salary in Round Rock, Texas

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Technical Customer Support Representative III Salary in Round Rock, TX

How much does a Technical Customer Support Representative III make in Round Rock, TX? The average Technical Customer Support Representative III salary in Round Rock, TX is $57,454 as of April 24, 2024, but the range typically falls between $50,437 and $65,872. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target. 

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Technical Customer Support Representative III Salaries by Percentile
Percentile Salary Location Last Updated
10th Percentile Technical Customer Support Representative III Salary $44,049 Round Rock,TX April 24, 2024
25th Percentile Technical Customer Support Representative III Salary $50,437 Round Rock,TX April 24, 2024
50th Percentile Technical Customer Support Representative III Salary $57,454 Round Rock,TX April 24, 2024
75th Percentile Technical Customer Support Representative III Salary $65,872 Round Rock,TX April 24, 2024
90th Percentile Technical Customer Support Representative III Salary $73,536 Round Rock,TX April 24, 2024
25% $50,437 10% $44,049 90% $73,536 75% $65,872 $57,454 50%(Median) Didn’t find job title? Click
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Check out Technical Customer Support Representative III Job Openings in Round Rock, Texas

Customer Technical Support

Planet Technology - Irving, TX

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Customer Service and Sales Support Representative

The Acquisition Group - Victoria, TX

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Customer Service And Sales Support Representative

Samra Organization - San Antonio, TX

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Customer Service And Sales Support Representative

Samra Organization - Fort Worth, TX

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What skills does a Technical Customer Support Representative III need?

Each competency has five to ten behavioral assertions that can be observed, each with a corresponding performance level (from one to five) that is required for a particular job.

1.

Customer Service: Customer service is the provision of service to customers before, during and after a purchase. The perception of success of such interactions is dependent on employees "who can adjust themselves to the personality of the guest". Customer service concerns the priority an organization assigns to customer service relative to components such as product innovation and pricing. In this sense, an organization that values good customer service may spend more money in training employees than the average organization or may proactively interview customers for feedback. From the point of view of an overall sales process engineering effort, customer service plays an important role in an organization's ability to generate income and revenue. From that perspective, customer service should be included as part of an overall approach to systematic improvement. One good customer service experience can change the entire perception a customer holds towards the organization.

2.

Credit Card: A credit card is a type of credit facility, provided by banks that allow customers to borrow funds within a pre-approved credit limit.

3.

Futures: Futures are derivative financial contracts obligating the buyer to purchase an asset or the seller to sell an asset at a predetermined future date and set price.

See More Skills
Customer Service 10.57%
Credit Card 2.39%
Futures 1.3%
Others 85.74%

Job Description for Technical Customer Support Representative III

Technical Customer Support Representative III provides basic technical support and assistance to customers via e-mail, phone, or chat. Addresses and responds to customer inquiries on products and services, including installation, operational functions, troubleshooting, and maintenance. Being a Technical Customer Support Representative III provides customers with preventive maintenance and configuration recommendations to improve product usability, performance, and customer satisfaction. Documents support interactions, including details of inquiries, complaints, comments, and actions taken. Additionally, Technical Customer Support Representative III may train or guide lower-level representatives. Possesses a deep understanding of the organization's products and services. Typically requires a high school diploma or equivalent. Typically reports to a supervisor. The Technical Customer Support Representative III works independently within established procedures associated with the specific job function. Has gained proficiency in multiple competencies relevant to the job. To be a Technical Customer Support Representative III typically requires 3-5 years of related experience. (Copyright 2024 Salary.com)... View full job description

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Salary.com job board provides millions of Technical Customer Support Representative III information for you to search for. Click on search button below to see Technical Customer Support Representative III job openings or enter a new job title here.

Job Openings for Technical Customer Support Representative III in Round Rock, TX
  • Planet Technology - Irving, TX
    Member Support - Providing technical support and guidance to company members. Contract to hire. One day per week in office, could progress to up to 3 days ...
    - 4 Days Ago
  • The Acquisition Group - Victoria, TX
    Customer Service and Sales Support Representative. Victoria **The Acquisition Group is a marketing and consulting firm and is looking to fill in full-time ...
    - 2 Days Ago
  • Samra Organization - San Antonio, TX
    Are you a customer-oriented individual with a passion for sales and a desire to work from the comfort of your own home. We're seeking a dynamic Customer Se...
    - 4 Days Ago
  • Samra Organization - Fort Worth, TX
    Are you a customer-oriented individual with a passion for sales and a desire to work from the comfort of your own home. We're seeking a dynamic Customer Se...
    - 4 Days Ago
  • Samra Organization - Lubbock, TX
    Are you a customer-oriented individual with a passion for sales and a desire to work from the comfort of your own home. We're seeking a dynamic Customer Se...
    - 5 Days Ago

Career Path for Technical Customer Support Representative III

A career path is a sequence of jobs that leads to your short- and long-term career goals. Some follow a linear career path within one field, while others change fields periodically to achieve career or personal goals.

For Technical Customer Support Representative III, the upper level is Technical Customer Support Team Leader and then progresses to Technical Customer Support Supervisor.

Technical Customer Support Representative III
Technical Customer Support Team Leader
Technical Customer Support Supervisor
Those that have already made the climb...
Patricia B. Prichep, Senior Vice President of Operations and Corporate Secretary
CEL-SCI CORP
CEL-SCI Corporation, a clinical-stage biotechnology company, engages in the research and development of immune system therapy for the treatment of cancer and other diseases in the United States. The company's lead immunotherapy is Multikine, which has completed Phase 3 clinical trials for the potential treatment of cer... More
Fiscal Year Ended in 2022
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Technical Customer Support Representative III Pay Difference by Location

Technical Customer Support Representative III salary varies from city to city. Compared with national average salary of Technical Customer Support Representative III, the highest Technical Customer Support Representative III salary is in San Francisco, CA, where the Technical Customer Support Representative III salary is 25.0% above. The lowest Technical Customer Support Representative III salary is in Miami, FL, where the Technical Customer Support Representative III salary is 3.5% lower than national average salary.

City, State Compared to national average
City, State San Francisco, CA Compared to national average
+ 25.0%
City, State Washington, DC Compared to national average
+ 11.3%
City, State Miami, FL Compared to national average
-3.5%
City, State Chicago, IL Compared to national average
+ 4.9%
City, State Boston, MA Compared to national average
+ 12.1%
City, State New York, NY Compared to national average
+ 16.8%
City, State Dallas, TX Compared to national average
-1.3%

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Understand the total compensation opportunity for a Technical Customer Support Representative III, base salary plus other pay elements

Average Base Salary

Core compensation

 
 
 
50437
65872
57454

Average Total Cash Compensation

Includes base and annual incentives

 
 
 
51263
67433
58548
These charts show the average base salary (core compensation), as well as the average total cash compensation for the job of Technical Customer Support Representative III in Round Rock, TX. The base salary for Technical Customer Support Representative III ranges from $50,437 to $65,872 with the average base salary of $57,454. The total cash compensation, which includes base, and annual incentives, can vary anywhere from $51,263 to $67,433 with the average total cash compensation of $58,548.
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50437
65872

 

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About Round Rock, Texas    Round Rock is a city in the U.S. state of Texas, in Williamson County (with a small part in Travis), which is a part of the Greater Austin, Texas metr....More

Round Rock, Texas  area prices were up 1.2% from a year ago    View the Cost of Living in Round Rock, Texas

Technical Customer Support Representative III Salary in popular cities: Houston, San Antonio, Dallas

Skills associated with Technical Customer Support Representative III: Customer Support, Technical Support, Tier 3 Support, Customer Interaction ...More

Jobs with a similar salary range to Technical Customer Support Representative III : Operations Support Officer, Operational Support Officer

Salary estimation for Technical Customer Support Representative III at companies like : Senzilla Health Services, Tailormaderesults Org, Baker Weeks & Co Inc