How much does a Technical Support Analyst III make in the United States? The average Technical Support Analyst III salary in the United States is $105,454 as of February 26, 2024, but the range typically falls between $93,961 and $119,060. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target. 

Technical Support Analyst III Salaries by Percentile
Percentile Salary Location Last Updated
10th Percentile Technical Support Analyst III Salary $83,498 US February 26, 2024
25th Percentile Technical Support Analyst III Salary $93,961 US February 26, 2024
50th Percentile Technical Support Analyst III Salary $105,454 US February 26, 2024
75th Percentile Technical Support Analyst III Salary $119,060 US February 26, 2024
90th Percentile Technical Support Analyst III Salary $131,448 US February 26, 2024
25% $93,961 10% $83,498 90% $131,448 75% $119,060 $105,454 50%(Median) Didn’t find job title? Click
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What skills does a Technical Support Analyst III need?

Each competency has five to ten behavioral assertions that can be observed, each with a corresponding performance level (from one to five) that is required for a particular job.

1.

Troubleshooting: Troubleshooting is a form of problem solving, often applied to repair failed products or processes on a machine or a system. It is a logical, systematic search for the source of a problem in order to solve it, and make the product or process operational again. Troubleshooting is needed to identify the symptoms. Determining the most likely cause is a process of elimination—eliminating potential causes of a problem. Finally, troubleshooting requires confirmation that the solution restores the product or process to its working state. In general, troubleshooting is the identification or diagnosis of "trouble" in the management flow of a system caused by a failure of some kind. The problem is initially described as symptoms of malfunction, and troubleshooting is the process of determining and remedying the causes of these symptoms. A system can be described in terms of its expected, desired or intended behavior (usually, for artificial systems, its purpose). Events or inputs to the system are expected to generate specific results or outputs. (For example, selecting the "print" option from various computer applications is intended to result in a hardcopy emerging from some specific device). Any unexpected or undesirable behavior is a symptom. Troubleshooting is the process of isolating the specific cause or causes of the symptom. Frequently the symptom is a failure of the product or process to produce any results. (Nothing was printed, for example). Corrective action can then be taken to prevent further failures of a similar kind.

2.

Microsoft Office: Microsoft Office is a suite of desktop productivity applications that is designed by Microsoft for business use. You can create documents containing text and images, work with data in spreadsheets and databases, create presentations and posters.

3.

Futures: Futures are derivative financial contracts obligating the buyer to purchase an asset or the seller to sell an asset at a predetermined future date and set price.

Troubleshooting 22.89%
Microsoft Office 6.02%
Futures 4.25%
Others 66.84%

Job Description for Technical Support Analyst III

Technical Support Analyst III provides technical support to system users within an organization. Evaluates user needs, defines technical problems, and works with engineering/development staff to determine solutions. Being a Technical Support Analyst III assists users in implementing solutions. Performs ongoing activities to maintain and enhance overall system performance. Additionally, Technical Support Analyst III typically requires a bachelor's degree. Typically reports to a project leader or manager. The Technical Support Analyst III work is generally independent and collaborative in nature. Contributes to moderately complex aspects of a project. To be a Technical Support Analyst III typically requires 4-7 years of related experience. (Copyright 2024 Salary.com)... View full job description

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Career Path for Technical Support Analyst III

A career path is a sequence of jobs that leads to your short- and long-term career goals. Some follow a linear career path within one field, while others change fields periodically to achieve career or personal goals.

For Technical Support Analyst III, the first career path typically progresses to Technical Support Manager.

Those that have already made the climb...
Nick Daffan, Executive Vice President and Chief Information Officer
Verisk Analytics, Inc. provides data analytics solutions to the insurance markets in the United States and internationally. The company provides predictive analytics and decision support solutions to customers in rating, underwriting, claims, catastrophe and weather risk, global risk analytics, and various other fields... More
Fiscal Year Ended in 2022
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Technical Support Analyst III salary varies from city to city. Compared with national average salary of Technical Support Analyst III, the highest Technical Support Analyst III salary is in San Francisco, CA, where the Technical Support Analyst III salary is 25.0% above. The lowest Technical Support Analyst III salary is in Miami, FL, where the Technical Support Analyst III salary is 2.9% lower than national average salary.

City, State Compared to national average
City, State San Francisco, CA Compared to national average
+ 25.0%
City, State Washington, DC Compared to national average
+ 11.3%
City, State Miami, FL Compared to national average
-2.9%
City, State Chicago, IL Compared to national average
+ 5.5%
City, State Boston, MA Compared to national average
+ 12.7%
City, State New York, NY Compared to national average
+ 17.5%
City, State Dallas, TX Compared to national average
-0.7%

Take just three simple steps below to generate your own personalized salary report

Step 1 of 3

Understand the total compensation opportunity for a Technical Support Analyst III, base salary plus other pay elements

Average Base Salary

Core compensation

 
 
 
93961
119060
105454

Average Total Cash Compensation

Includes base and annual incentives

 
 
 
98569
128445
112024
These charts show the average base salary (core compensation), as well as the average total cash compensation for the job of Technical Support Analyst III in the United States. The base salary for Technical Support Analyst III ranges from $93,961 to $119,060 with the average base salary of $105,454. The total cash compensation, which includes base, and annual incentives, can vary anywhere from $98,569 to $128,445 with the average total cash compensation of $112,024.
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93961
119060

 

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Skills associated with Technical Support Analyst III: Systems Troubleshooting, IT Help Desk Software, Remote Support Software, Customer Support ...More

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Technical Support Analyst III Salary in United States
Technical Support Analyst III Salary Graph, Regional Distribution and Summary