How much does a Customer Service Director make in Virginia? The average Customer Service Director salary in Virginia is $173,171 as of February 26, 2024, but the range typically falls between $150,679 and $196,867. Salary ranges can vary widely depending on the city and many other important factors, including education, certifications, additional skills, the number of years you have spent in your profession.

Customer Service Director Salaries by Percentile
Percentile Salary Location Last Updated
10th Percentile Customer Service Director Salary $130,200 VA February 26, 2024
25th Percentile Customer Service Director Salary $150,679 VA February 26, 2024
50th Percentile Customer Service Director Salary $173,171 VA February 26, 2024
75th Percentile Customer Service Director Salary $196,867 VA February 26, 2024
90th Percentile Customer Service Director Salary $218,441 VA February 26, 2024
25% $150,679 10% $130,200 90% $218,441 75% $196,867 $173,171 50%(Median) Didn’t find job title? Click
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What skills does a Customer Service Director need?

Each competency has five to ten behavioral assertions that can be observed, each with a corresponding performance level (from one to five) that is required for a particular job.

1.

Leadership: Knowledge of and ability to employ effective strategies that motivate and guide other members within our business to achieve optimum results.

2.

Supply chain: A supply chain encompasses everything from the delivery of source materials from the supplier to the manufacturer through to its eventual delivery to the end user.

3.

Continuous Improvement: A continual improvement process, also often called a continuous improvement process (abbreviated as CIP or CI), is an ongoing effort to improve products, services, or processes. These efforts can seek "incremental" improvement over time or "breakthrough" improvement all at once. Delivery (customer valued) processes are constantly evaluated and improved in the light of their efficiency, effectiveness and flexibility. Some see CIPs as a meta-process for most management systems (such as business process management, quality management, project management, and program management). W. Edwards Deming, a pioneer of the field, saw it as part of the 'system' whereby feedback from the process and customer were evaluated against organisational goals. The fact that it can be called a management process does not mean that it needs to be executed by 'management'; but rather merely that it makes decisions about the implementation of the delivery process and the design of the delivery process itself.

Leadership 13.95%
Supply chain 1.01%
Continuous Improvement 0.89%
Others 84.15%

Job Description for Customer Service Director

Customer Service Director directs and oversees all aspects of an organization's customer service policies, objectives, and initiatives. Develops service level standards focused on reducing response times and providing high customer satisfaction. Being a Customer Service Director establishes policies and procedures that produce high quality customer service delivery and that reflect industry best practices. Implements systems to capture and report on service metrics, including any customer feedback or trends in product or service issues. Additionally, Customer Service Director manages resource decision-making and planning. Aligns customer service activities and initiatives to support and enhance the objectives of the organization. Requires a bachelor's degree or equivalent. Typically reports to top management. The Customer Service Director manages a departmental sub-function within a broader departmental function. Creates functional strategies and specific objectives for the sub-function and develops budgets/policies/procedures to support the functional infrastructure. To be a Customer Service Director typically requires 5+ years of managerial experience. Deep knowledge of the managed sub-function and solid knowledge of the overall departmental function. (Copyright 2024 Salary.com)... View full job description

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Job Openings for Customer Service Director in Virginia

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Location Avg. Salary Date Updated
Location Annandale, VA Avg. Salary $193,938 Date Updated February 26, 2024
Location Virginia State University, VA Avg. Salary $173,519 Date Updated February 26, 2024
Location Abingdon, VA Avg. Salary $150,976 Date Updated February 26, 2024
Location Accomac, VA Avg. Salary $164,704 Date Updated February 26, 2024
Location Achilles, VA Avg. Salary $164,600 Date Updated February 26, 2024
Location Afton, VA Avg. Salary $158,746 Date Updated February 26, 2024
Location Alberta, VA Avg. Salary $172,474 Date Updated February 26, 2024
Location Aldie, VA Avg. Salary $193,067 Date Updated February 26, 2024
Location Alexandria, VA Avg. Salary $193,938 Date Updated February 26, 2024
Location Altavista, VA Avg. Salary $159,276 Date Updated February 26, 2024

Career Path for Customer Service Director

A career path is a sequence of jobs that leads to your short- and long-term career goals. Some follow a linear career path within one field, while others change fields periodically to achieve career or personal goals.

For Customer Service Director, the first career path typically progresses to Top Customer Service Executive.

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Customer Service Director Salary in Virginia
Customer Service Director Salary Graph, Regional Distribution and Summary