How much does a Contact Center Representative II - Outbound make in Washington? The average Contact Center Representative II - Outbound salary in Washington is $48,177 as of February 26, 2024, but the range typically falls between $41,996 and $55,995. Salary ranges can vary widely depending on the city and many other important factors, including education, certifications, additional skills, the number of years you have spent in your profession.

Contact Center Representative II - Outbound Salaries by Percentile
Percentile Salary Location Last Updated
10th Percentile Contact Center Representative II - Outbound Salary $36,368 WA February 26, 2024
25th Percentile Contact Center Representative II - Outbound Salary $41,996 WA February 26, 2024
50th Percentile Contact Center Representative II - Outbound Salary $48,177 WA February 26, 2024
75th Percentile Contact Center Representative II - Outbound Salary $55,995 WA February 26, 2024
90th Percentile Contact Center Representative II - Outbound Salary $63,113 WA February 26, 2024
25% $41,996 10% $36,368 90% $63,113 75% $55,995 $48,177 50%(Median) Didn’t find job title? Click
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What skills does a Contact Center Representative II - Outbound need?

Each competency has five to ten behavioral assertions that can be observed, each with a corresponding performance level (from one to five) that is required for a particular job.

1.

Customer Service: Customer service is the provision of service to customers before, during and after a purchase. The perception of success of such interactions is dependent on employees "who can adjust themselves to the personality of the guest". Customer service concerns the priority an organization assigns to customer service relative to components such as product innovation and pricing. In this sense, an organization that values good customer service may spend more money in training employees than the average organization or may proactively interview customers for feedback. From the point of view of an overall sales process engineering effort, customer service plays an important role in an organization's ability to generate income and revenue. From that perspective, customer service should be included as part of an overall approach to systematic improvement. One good customer service experience can change the entire perception a customer holds towards the organization.

2.

Business Process Outsourcing: Business process outsourcing (BPO) is the delegation of one or more IT-intensive business processes to an external provider that, in turn, owns, administrates and manages the selected processes based on defined and measurable performance metrics.

3.

Promotion: Developing and implementing promotional activities to attract and increase the awareness of customers in buying products.

Customer Service 18.78%
Business Process Outsourcing 1.4%
Promotion 1%
Others 78.82%

Job Description for Contact Center Representative II - Outbound

Contact Center Representative II - Outbound initiates calls to current and potential customers to sell and upsell products and services. Uses standard scripts and procedures to promote products and services. Being a Contact Center Representative II - Outbound processes orders and documents customer requests, interactions, outcomes, and feedback in the system. May make follow up calls to confirm details of orders or provide additional information. Additionally, Contact Center Representative II - Outbound requires a high school diploma or equivalent. Typically reports to a supervisor. The Contact Center Representative II - Outbound works under moderate supervision. Gaining or has attained full proficiency in a specific area of discipline. To be a Contact Center Representative II - Outbound typically requires 1-3 years of related experience. (Copyright 2024 Salary.com)... View full job description

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Job Openings for Contact Center Representative II - Outbound in Washington

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Location Avg. Salary Date Updated
Location Aberdeen, WA Avg. Salary $46,360 Date Updated February 26, 2024
Location Acme, WA Avg. Salary $46,056 Date Updated February 26, 2024
Location Addy, WA Avg. Salary $43,844 Date Updated February 26, 2024
Location Adna, WA Avg. Salary $46,360 Date Updated February 26, 2024
Location Airway Heights, WA Avg. Salary $44,203 Date Updated February 26, 2024
Location Albion, WA Avg. Salary $43,844 Date Updated February 26, 2024
Location Allyn, WA Avg. Salary $48,328 Date Updated February 26, 2024
Location Almira, WA Avg. Salary $43,844 Date Updated February 26, 2024
Location Amanda Park, WA Avg. Salary $46,360 Date Updated February 26, 2024
Location Amboy, WA Avg. Salary $46,332 Date Updated February 26, 2024

Career Path for Contact Center Representative II - Outbound

A career path is a sequence of jobs that leads to your short- and long-term career goals. Some follow a linear career path within one field, while others change fields periodically to achieve career or personal goals.

For Contact Center Representative II - Outbound, the upper level is Contact Center Representative III - Outbound and then progresses to Outbound Contact Center Supervisor.

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Contact Center Representative II - Outbound Salary in Washington
Contact Center Representative II - Outbound Salary Graph, Regional Distribution and Summary