How much does a Customer Service Representative II make in Seattle, WA? The average Customer Service Representative II salary in Seattle, WA is $49,009 as of February 26, 2024, but the range typically falls between $43,977 and $55,638. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target. 

Customer Service Representative II Salaries by Percentile
Percentile Salary Location Last Updated
10th Percentile Customer Service Representative II Salary $39,396 Seattle,WA February 26, 2024
25th Percentile Customer Service Representative II Salary $43,977 Seattle,WA February 26, 2024
50th Percentile Customer Service Representative II Salary $49,009 Seattle,WA February 26, 2024
75th Percentile Customer Service Representative II Salary $55,638 Seattle,WA February 26, 2024
90th Percentile Customer Service Representative II Salary $61,673 Seattle,WA February 26, 2024
25% $43,977 10% $39,396 90% $61,673 75% $55,638 $49,009 50%(Median) Didn’t find job title? Click
Change Search Criteria
Check out Customer Service Representative jobs in Seattle, Washington

CUSTOMER SERVICE REP II

McDonald Wholesale Co. - Eugene, OR

Customer Service Representative

Perfect Placement Group, LLC - Hayward, CA

What skills does a Customer Service Representative II need?

Each competency has five to ten behavioral assertions that can be observed, each with a corresponding performance level (from one to five) that is required for a particular job.

1.

Customer Service: Customer service is the provision of service to customers before, during and after a purchase. The perception of success of such interactions is dependent on employees "who can adjust themselves to the personality of the guest". Customer service concerns the priority an organization assigns to customer service relative to components such as product innovation and pricing. In this sense, an organization that values good customer service may spend more money in training employees than the average organization or may proactively interview customers for feedback. From the point of view of an overall sales process engineering effort, customer service plays an important role in an organization's ability to generate income and revenue. From that perspective, customer service should be included as part of an overall approach to systematic improvement. One good customer service experience can change the entire perception a customer holds towards the organization.

2.

Cash handling: Process of receiving and giving money in a business. In retail, cash handling ranges from the point of sale to the behind-the-scenes money management during the day.

3.

Customer Care: Customer care is the process of building an emotional connection with your customers, whereas customer service is simply the advice or assistance your business provides them.

Customer Service 1213.03%
Cash handling 26.99%
Customer Care 42.52%

Job Description for Customer Service Representative II

Customer Service Representative II responds to customer inquiries by telephone, e-mail, or chat to provide non-technical problem resolution. Resolves mostly routine and some non-routine, more complex problems and communicates solutions or requested information to the customer. Being a Customer Service Representative II analyzes a customer's service needs and refers to other service or technical departments for follow up as needed. Uses a customer relationship application or database to record activities and research product information. Additionally, Customer Service Representative II typically requires a high school diploma or equivalent. Typically reports to a supervisor. The Customer Service Representative II works under moderate supervision. Gaining or has attained full proficiency in a specific area of discipline. To be a Customer Service Representative II typically requires 1-3 years of related experience. (Copyright 2024 Salary.com)... View full job description

Employers: Job Description Management Tool

See user submitted job responsibilities for Customer Service Representative II.

Salary.com job board provides millions of Customer Service Representative II information for you to search for. Click on search button below to see Customer Service Representative II job openings or enter a new job title here.

Job Openings for Customer Service Representative II in Seattle, WA

Career Path for Customer Service Representative II

A career path is a sequence of jobs that leads to your short- and long-term career goals. Some follow a linear career path within one field, while others change fields periodically to achieve career or personal goals.

For Customer Service Representative II, the upper level is Customer Service Representative III and then progresses to Customer Service Team Leader.

Those that have already made the climb...
Mary Lou Burke Afonso, Chief Operating Officer, North America Center Operations
Bright Horizons Family Solutions Inc. provides early education and childcare, back-up care, educational advisory, and other workplace solutions services for employers and families. The company operates through three segments: Full Service Center-Based Child Care, Back-Up Care, and Educational Advisory and Other Service... More
Fiscal Year Ended in 2022
Not the job you're looking for? Search more salaries here:

Are you an HR manager or compensation specialist?

Salary.com's CompAnalyst platform offers:

  • Detailed skills and competency reports for specific positions
  • Job and employee pricing reports
  • Compensation data tools, salary structures, surveys and benchmarks.
Learn about CompAnalyst

Customer Service Representative II salary varies from city to city. Compared with national average salary of Customer Service Representative II, the highest Customer Service Representative II salary is in San Francisco, CA, where the Customer Service Representative II salary is 25.0% above. The lowest Customer Service Representative II salary is in Miami, FL, where the Customer Service Representative II salary is 2.9% lower than national average salary.

City, State Compared to national average
City, State San Francisco, CA Compared to national average
+ 25.0%
City, State Washington, DC Compared to national average
+ 11.3%
City, State Miami, FL Compared to national average
-2.9%
City, State Chicago, IL Compared to national average
+ 5.5%
City, State Boston, MA Compared to national average
+ 12.7%
City, State New York, NY Compared to national average
+ 17.5%
City, State Dallas, TX Compared to national average
-0.7%

Take just three simple steps below to generate your own personalized salary report

Step 1 of 3

Understand the total compensation opportunity for a Customer Service Representative II, base salary plus other pay elements

Average Base Salary

Core compensation

 
 
 
43977
55638
49009

Average Total Cash Compensation

Includes base and annual incentives

 
 
 
44691
57141
49937
These charts show the average base salary (core compensation), as well as the average total cash compensation for the job of Customer Service Representative II in Seattle, WA. The base salary for Customer Service Representative II ranges from $43,977 to $55,638 with the average base salary of $49,009. The total cash compensation, which includes base, and annual incentives, can vary anywhere from $44,691 to $57,141 with the average total cash compensation of $49,937.
Step 2 of 3

Discover how your pay is adjusted for skills, experience, and other factors

How much should you be paid?

For a real-time salary target, tell us more about your role in the four categories below.

43977
55638

 

Step 3 of 3

How much should you be paid?

About Seattle, Washington    Seattle (/siˈætəl/ (listen) see-AT-əl) is a seaport city on the West Coast of the United States. It is the seat of King County, Washington. With an e....More

Seattle, Washington  area prices were up 2.8% from a year ago    View the Cost of Living in Seattle, Washington

Customer Service Representative II Salary in popular cities: SpokaneTacomaVancouver

Skills associated with Customer Service Representative II: Inquiry Research/Response, Service Level Management, Customer Service Help Desk Software, Service Operations ...More

Recently searched related titles: Contact Tracer

Recently searched companies with related titles : Aetna, Inc. Customer Service

Recently searched related titles: Client Relationship Coordinator, Customer Development Representative, Dealer Services Coordinator

Jobs with a similar salary range to Customer Service Representative II : Client Relations Associate, Customer Success Associate, Customer Support Advocate, Comfort Advisor, Consumer Service Associate, Contact Center Consultant

Salary estimation for Customer Service Representative II at companies like : Vaca Pena Middle School, Dundee Superintendents Office, Turnkey Manufacturing & Products Assembly

Jobs with a similar salary range to Customer Service Representative II : Help Desk Agent, Member Experience Associate, Csa