How much does an Outbound Contact Center Senior Supervisor make in West Virginia? The average Outbound Contact Center Senior Supervisor salary in West Virginia is $70,533 as of February 26, 2024, but the range typically falls between $60,295 and $81,909. Salary ranges can vary widely depending on the city and many other important factors, including education, certifications, additional skills, the number of years you have spent in your profession.

Outbound Contact Center Senior Supervisor Salaries by Percentile
Percentile Salary Location Last Updated
10th Percentile Outbound Contact Center Senior Supervisor Salary $50,973 WV February 26, 2024
25th Percentile Outbound Contact Center Senior Supervisor Salary $60,295 WV February 26, 2024
50th Percentile Outbound Contact Center Senior Supervisor Salary $70,533 WV February 26, 2024
75th Percentile Outbound Contact Center Senior Supervisor Salary $81,909 WV February 26, 2024
90th Percentile Outbound Contact Center Senior Supervisor Salary $92,265 WV February 26, 2024
25% $60,295 10% $50,973 90% $92,265 75% $81,909 $70,533 50%(Median) Didn’t find job title? Click
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What skills does an Outbound Contact Center Senior Supervisor need?

Each competency has five to ten behavioral assertions that can be observed, each with a corresponding performance level (from one to five) that is required for a particular job.

1.

Coaching: Coaching is a form of development in which an experienced person, called a coach, supports a learner or client in achieving a specific personal or professional goal by providing training and guidance.

2.

CRM: Customer relationship management (CRM) is a technology for managing all your company's relationships and interactions with customers and potential customers.

3.

Call Center: A call centre or call center is a managed capability that can be centralised or remote that is used for receiving or transmitting a large volume of enquiries by telephone.

Coaching 8.33%
CRM 12.5%
Call Center 45.83%
Others 33.34%

Job Description for Outbound Contact Center Senior Supervisor

Outbound Contact Center Senior Supervisor supervises outbound call center operations and agents that sell products or services to new and existing customers. Monitors metrics and targets for call volume, sales, and timeliness. Being an Outbound Contact Center Senior Supervisor responds to escalated calls with remedies or solutions. Implements sales and product training to update staff on product and service offerings, upsell techniques, scripts, operational policies, and procedures. Additionally, Outbound Contact Center Senior Supervisor prepares staff work schedules to ensure coverage and coordinate training. May require a bachelor's degree. Typically reports to a manager or head of a unit/department. The Outbound Contact Center Senior Supervisor supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. To be an Outbound Contact Center Senior Supervisor typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. (Copyright 2024 Salary.com)... View full job description

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Job Openings for Outbound Contact Center Senior Supervisor in West Virginia

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Location Avg. Salary Date Updated
Location Weirton, WV Avg. Salary $76,362 Date Updated February 26, 2024
Location Wheeling, WV Avg. Salary $76,684 Date Updated February 26, 2024
Location Accoville, WV Avg. Salary $70,723 Date Updated February 26, 2024
Location Adrian, WV Avg. Salary $68,929 Date Updated February 26, 2024
Location Advent, WV Avg. Salary $70,974 Date Updated February 26, 2024
Location Albright, WV Avg. Salary $74,279 Date Updated February 26, 2024
Location Alderson, WV Avg. Salary $71,946 Date Updated February 26, 2024
Location Alkol, WV Avg. Salary $70,164 Date Updated February 26, 2024
Location Allen Junction, WV Avg. Salary $70,723 Date Updated February 26, 2024
Location Alloy, WV Avg. Salary $70,723 Date Updated February 26, 2024

Career Path for Outbound Contact Center Senior Supervisor

A career path is a sequence of jobs that leads to your short- and long-term career goals. Some follow a linear career path within one field, while others change fields periodically to achieve career or personal goals.

For Outbound Contact Center Senior Supervisor, the first career path typically progresses to Outbound Contact Center Manager.

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Outbound Contact Center Senior Supervisor Salary in West Virginia
Outbound Contact Center Senior Supervisor Salary Graph, Regional Distribution and Summary