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The median expected salary for a typical eCommerce Customer Service Representative Sr. in the United States is $32,747. This basic market pricing report was prepared using our Certified Compensation Professionals' analysis of survey data collected from thousands of HR departments at employers of all sizes, industries and geographies.
Source: HR Reported data as of May 2013
Job Description for eCommerce Customer Service Representative Sr. New Search   
Responds to customer inquires regarding orders, billing inquiries and technical problem notifications. Documents customer trouble reports in trouble ticketing system and escalates according to established standard operating procedures. Also reviews requests, contacts customers to clarify request, ensuring all necessary information is included and may route requests to the appropriate department. May require a bachelor's degree and 2-4 years of experience in technical support. Must be familiar with client server platforms support and various system applications. Relies on instructions and pre-established guidelines to perform the functions of the job. Works under general supervision; typically reports to a manager. A certain degree of creativity and latitude is required.
Alternate Job Titles: eCommerce Customer Service Representative Sr., E-Commerce Customer Service Representative, E-Commerce Customer Service Representative-Entry level, Senior E-Commerce Customer Service Representative
Categories:  Internet and New Media , Customer Services , Entry Level , IT -- All
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