Alternate Job Titles: eCommerce Customer Service Representative,
What is the average annual salary for eCommerce Customer Service Representative?
The annual salary for someone with the job title eCommerce Customer Service Representative may vary depending on a number of factors including industry, company size, location, years of experience and level of education. Our team of Certified Compensation Professionals has analyzed survey data collected from thousands of HR departments at companies of all sizes and industries to present this range of annual salaries for people with the job title eCommerce Customer Service Representative in the United States.
This chart describes the expected percentage of people who perform the job of eCommerce Customer Service Representative in the United States that make less than that annual salary. For example the median expected annualy pay for a typical eCommerce Customer Service Representative in the United States is $32,137 so 50% of the people who perform the job of Accountant I in the United Sates are expected to make less than $32,137.
Responds to customer inquires regarding orders, billing inquiries and technical problem notifications. Documents customer trouble reports in trouble ticketing system and escalates according to established standard operating procedures. Also reviews requests, contacts customers to clarify request, ensuring all necessary information is included and may route requests to the appropriate department. May require a bachelor's degree with at least 0-2 year of experience in technical support. Must be familiar with client server platforms support and various system applications. Relies on instructions and pre-established guidelines to perform the functions of the job. Works under immediate supervision; typically reports to a supervisor or manager. A certain degree of creativity and latitude is required.
View eCommerce Customer Service Representative job description