eCommerce Customer Service Representative Salaries

View eCommerce Customer Service Representative Hourly Wages

Alternate Job Titles: eCommerce Customer Service Representative,

What is the average annual salary for eCommerce Customer Service Representative?
The annual salary for someone with the job title eCommerce Customer Service Representative may vary depending on a number of factors including industry, company size, location, years of experience and level of education. Our team of Certified Compensation Professionals has analyzed survey data collected from thousands of HR departments at companies of all sizes and industries to present this range of annual salaries for people with the job title eCommerce Customer Service Representative in the United States.

This chart describes the expected percentage of people who perform the job of eCommerce Customer Service Representative in the United States that make less than that annual salary. For example the median expected annual pay for a typical eCommerce Customer Service Representative in the United States is $33,431 so 50% of the people who perform the job of eCommerce Customer Service Representative in the United Sates are expected to make less than $33,431.

Source: HR Reported data as of October 2014

Median $33,431
  • 10%$24,052
  • 25%$28,522
  • 75%$40,486
  • 90%$46,910

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Job Description for eCommerce Customer Service Representative

Responds to customer inquires regarding orders, billing inquiries and technical problem notifications. Documents customer trouble reports in trouble ticketing system and escalates according to established standard operating procedures. Also reviews requests, contacts customers to clarify request, ensuring all necessary information is included and may route requests to the appropriate department. May require a bachelor's degree with at least 0-2 year of experience in technical support. Must be familiar with client server platforms support and various system applications. Relies on instructions and pre-established guidelines to perform the functions of the job. Works under immediate supervision; typically reports to a supervisor or manager. A certain degree of creativity and latitude is required. View eCommerce Customer Service Representative job description

View Internet and New Media Jobs by Salary Range: <$30K, $30K–$50K, $50K–$80K, $80K–$100K, >$100K

Categories:  Internet and New Media, Customer Services, Entry Level, IT -- All

Industries:  Aerospace & Defense, Biotechnology, Business Services, Chemicals, Construction, Edu., Gov't. & Nonprofit, Energy & Utilities, Financial Services, Healthcare, Hospitality & Leisure, Insurance, Internet, Media, MFG Durable, MFG Nondurable, Pharmaceuticals, Retail & Wholesale, Software & Networking, Telecom, Transportation

Similar Job Titles:  eCommerce Customer Service Representative Sr., Customer Service Representative III, Customer Service Representative II, Customer Service Representative I, Retail Store Customer Service Representative, Customer Service Director, Customer Service Supervisor, Customer Service Manager, Top Customer Service Executive

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