Log In
Create Account
Salary Wizard®
Base Salary   Bonuses   Benefits    
Methodology    New Search    Help
You're not done yet!
Begin by selecting your location:
The median expected salary for a typical eCommerce Customer Service Representative in the United States is $31,695. This basic market pricing report was prepared using our Certified Compensation Professionals' analysis of survey data collected from thousands of HR departments at employers of all sizes, industries and geographies.
Source: HR Reported data as of May 2013
Job Description for eCommerce Customer Service Representative New Search   
Responds to customer inquires regarding orders, billing inquiries and technical problem notifications. Documents customer trouble reports in trouble ticketing system and escalates according to established standard operating procedures. Also reviews requests, contacts customers to clarify request, ensuring all necessary information is included and may route requests to the appropriate department. May require a bachelor's degree with at least 0-2 year of experience in technical support. Must be familiar with client server platforms support and various system applications. Relies on instructions and pre-established guidelines to perform the functions of the job. Works under immediate supervision; typically reports to a supervisor or manager. A certain degree of creativity and latitude is required.
Alternate Job Titles: eCommerce Customer Service Representative,
Categories:  Internet and New Media , Customer Services , Entry Level , IT -- All
Search Online education options for eCommerce Customer Service Representative Careers
View recent job openings for eCommerce Customer Service Representative jobs
Similar Job Titles
eCommerce Customer Service Representative Sr.
Customer Service Representative I
Customer Service Representative II
Customer Service Representative III
Retail Store Customer Service Representative
Customer Service Director
Customer Service Supervisor
Customer Service Manager
Top Customer Service Executive
View other Internet and New Media Job Titles
Internet and New Media jobs by salary range <$30K, $30K-$50K, $50K-$80K, $80K-$100K, >$100K
   
    
Select a state to view salaries by metro area New Search   
Alabama
Alaska
Arizona
Arkansas
California
Colorado
Connecticut
Delaware
District of Columbia
Florida
Georgia
Hawaii
Idaho
 Illinois
Indiana
Iowa
Kansas
Kentucky
Louisiana
Maine
Maryland
Massachusetts
Michigan
Minnesota
Mississippi
Missouri
 Montana
Nebraska
Nevada
New Hampshire
New Jersey
New Mexico
New York
North Carolina
North Dakota
Ohio
Oklahoma
Oregon
Pennsylvania
 Rhode Island
South Carolina
South Dakota
Tennessee
Texas
Utah
Vermont
Virginia
Washington
West Virginia
Wisconsin
Wyoming