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The median expected salary for a typical eCommerce Customer Support Manager in the United States is $77,474. This basic market pricing report was prepared using our Certified Compensation Professionals' analysis of survey data collected from thousands of HR departments at employers of all sizes, industries and geographies.
Source: HR Reported data as of May 2013
Job Description for eCommerce Customer Support Manager New Search   
Manages a staff of customer service representatives and ensures that customers are retained, satisfied, and that their needs are fulfilled. Responsible for designing and implementing improved processes or operational policies. Recommends changes to website, products, or services to fulfill customer needs. Requires a bachelor's degree in area of specialty and at least 7 years of experience in the field or in a related area. Familiar with a variety of the field's concepts, practices, and procedures. Relies on extensive experience and judgment to plan and accomplish goals. Leads and directs the work of others. A wide degree of creativity and latitude is expected. Typically reports to a head of a unit/department.
Alternate Job Titles: eCommerce Customer Support Manager, Ecommerce Customer Support Manager, E-Commerce Customer Support Manager, Manager of E-Commerce Customer Support, Electronic Commerce Customer Support Manager
Categories:  Internet and New Media , Customer Services , IT -- All , Marketing , Sales
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