Technical Customer Support Representative II Salary in Gadsden, Alabama

How much does a Technical Customer Support Representative II make in Gadsden, AL? The average Technical Customer Support Representative II salary in Gadsden, AL is $42,561 as of April 26, 2022, but the range typically falls between $36,807 and $49,289. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target. 

About Gadsden, Alabama    Gadsden is a city in and the county seat of Etowah County in the U.S. state of Alabama. It is located on the Coosa River about 56 miles (90 km) northe....More

Gadsden, Alabama  area prices were up 1.3% from a year ago    View the Cost of Living in Gadsden, Alabama

Job Description

Provides basic technical support and assistance to customers via e-mail, phone, or chat. Addresses and responds to customer inquiries on products and services, including installation, operational functions, troubleshooting, and maintenance. Provides customers with preventive maintenance and configuration recommendations to improve product usability, performance, and customer satisfaction. Documents support interactions, including details of inquiries, complaints, comments, and actions taken. Possesses a strong understanding of the organization's products and services. Escalates more complex inquiries to a higher level support team. Typically requires a high school diploma or equivalent. Typically reports to a supervisor. Works under moderate supervision. Gaining or has attained full proficiency in a specific area of discipline. Typically requires 1-3 years of related experience, or may need 0 years of experience with additional specialized training and/or certification. (Copyright 2022 Salary.com)

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Understand the total compensation opportunity for a Technical Customer Support Representative II, base salary plus other pay elements

Average Base Salary

Core compensation

 
 
 
36807
49289
42561

Average Total Cash Compensation

Includes base and annual incentives

 
 
 
37606
50839
43354
These charts show the average base salary (core compensation), as well as the average total cash compensation for the job of Technical Customer Support Representative II in Gadsden, AL. The base salary for Technical Customer Support Representative II ranges from $36,807 to $49,289 with the average base salary of $42,561. The total cash compensation, which includes base, and annual incentives, can vary anywhere from $37,606 to $50,839 with the average total cash compensation of $43,354.
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For a real-time salary target, tell us more about your role in the four categories below.

36807
49289

 

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Career Path for this job

  1. Down a level:

    Technical Customer Support Representative I

    0 - 1 years experience
    High School Diploma or Tech Certificate

  2. This Job:

    Technical Customer Support Representative II

    1 - 3 years experience
    High School Diploma or Tech Certificate

  3. Up a level:

    Technical Customer Support Representative III

    2 - 5 years experience
    High School Diploma or Tech Certificate

Salary for

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Job Openings for Technical Customer Support Representative II in Gadsden, AL