How much does a Help Desk Supervisor make in Georgiana, AL? The average Help Desk Supervisor salary in Georgiana, AL is $72,123 as of April 26, 2022, but the range typically falls between $63,549 and $82,329. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target.
About Georgiana, Alabama Georgiana is a town in Butler County, Alabama, United States. As of the 2010 census, the population of the town was 1,738. Georgiana is located in sou....More
Georgiana, Alabama area prices were up 1.3% from a year ago View the Cost of Living in Georgiana, Alabama
Supervises the day-to-day operations of a technical help desk. Supports and coaches team members on effective methods to research, troubleshoot, and deliver solutions. Trains team on the help desk systems, processes, tools, and procedures required to document, track and resolve reported problems and to meet operational service levels and standards. Ensures the latest product and technical updates or policies are available and communicated to the team. Monitors request queue and tracks key metrics to ensure sufficient coverage and achievement of service standards. Acts as the escalation point for critical issues and facilitates a final resolution. May require a bachelor's degree or equivalent. Typically reports to a manager or head of a unit/department. Supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. Typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2022 Salary.com)
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3 + years experience
5 + years experience
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