Help Desk Support Specialist II Salary in Georgiana, Alabama
How much does a Help Desk Support Specialist II make in Georgiana, AL? The average Help Desk Support Specialist II salary in Georgiana, AL is $48,603 as of April 26, 2022, but the range typically falls between $43,639 and $54,419. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target.
About Georgiana, Alabama Georgiana is a town in Butler County, Alabama, United States. As of the 2010 census, the population of the town was 1,738. Georgiana is located in sou....More
Georgiana, Alabama area prices were up 1.3% from a year ago View the Cost of Living in Georgiana, Alabama
Recently searched related titles: Service Desk Analyst, Help Desk Technician Tier 2, Help Desk Coordinator,
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Job Description
Responds to end-user phone, email, or chat requests for support to resolve basic computer, application, system, device, access, or performance issues. Utilizes product information or solution database to research, troubleshoot, and deliver solutions. Advises users on the methods, steps, and actions to resolve and avoid future issues and provides documentation as needed. Documents incidents using help desk systems or tools. Escalates problems to appropriate levels or teams to achieve issue resolution. May support installs or upgrades of software or devices, set up user profiles, or re-set passwords. Fulfills all service level standards for response time and quality. May require an associate degree or equivalent. Typically reports to a supervisor. Works under moderate supervision. Gaining or has attained full proficiency in a specific area of discipline. Typically requires 1-3 years of related experience, or may need 0 years of experience with additional specialized training and/or certification. (Copyright 2022 Salary.com)
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Down a level:
Help Desk Support Specialist I
0 - 1 years experience
Associate's Degree -
This Job:
Help Desk Support Specialist II
1 - 3 years experience
Associate's Degree -
Up a level:
Help Desk Support Specialist III
2 - 5 years experience
Associate's Degree
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Level of Education
- Help Desk Support Specialist II Salaries with No Diploma
- Help Desk Support Specialist II Salaries with a High School Diploma or Technical Certificate
- Help Desk Support Specialist II Salaries with an Associate's Degree
- Help Desk Support Specialist II Salaries with a Bachelor's Degree
- Help Desk Support Specialist II Salaries with a Master's Degree or MBA
- Help Desk Support Specialist II Salaries with a JD, MD, PhD or Equivalent