How much does a Help Desk Manager make in Arkansas? The average Help Desk Manager salary in Arkansas is $103,132 as of February 26, 2024, but the range typically falls between $91,109 and $116,449. Salary ranges can vary widely depending on the city and many other important factors, including education, certifications, additional skills, the number of years you have spent in your profession.

Help Desk Manager Salaries by Percentile
Percentile Salary Location Last Updated
10th Percentile Help Desk Manager Salary $80,163 AR February 26, 2024
25th Percentile Help Desk Manager Salary $91,109 AR February 26, 2024
50th Percentile Help Desk Manager Salary $103,132 AR February 26, 2024
75th Percentile Help Desk Manager Salary $116,449 AR February 26, 2024
90th Percentile Help Desk Manager Salary $128,572 AR February 26, 2024
25% $91,109 10% $80,163 90% $128,572 75% $116,449 $103,132 50%(Median) Didn’t find job title? Click
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What skills does a Help Desk Manager need?

Each competency has five to ten behavioral assertions that can be observed, each with a corresponding performance level (from one to five) that is required for a particular job.

1.

Customer Service: Customer service is the provision of service to customers before, during and after a purchase. The perception of success of such interactions is dependent on employees "who can adjust themselves to the personality of the guest". Customer service concerns the priority an organization assigns to customer service relative to components such as product innovation and pricing. In this sense, an organization that values good customer service may spend more money in training employees than the average organization or may proactively interview customers for feedback. From the point of view of an overall sales process engineering effort, customer service plays an important role in an organization's ability to generate income and revenue. From that perspective, customer service should be included as part of an overall approach to systematic improvement. One good customer service experience can change the entire perception a customer holds towards the organization.

2.

Active Directory: Active Directory (AD) is Microsoft's proprietary directory service. It runs on Windows Server and enables administrators to manage permissions and access to network resources.

3.

Operating System: Maintaining software that runs on a computer that serves as an interface between computer hardware components and the user.

Customer Service 8.68%
Active Directory 1.43%
Operating System 1.03%
Others 88.86%

Job Description for Help Desk Manager

Help Desk Manager manages the staff and operations of an organization's technical help desk. Ensures team members are trained and coached on effective methods to research, troubleshoot, deliver solutions, and access the current product or technical updates. Being a Help Desk Manager trains the team on the help desk systems and tools to identify, document, track, and resolve reported problems. Identifies and gathers key metrics to analyze the help desk performance and identify problem areas. Additionally, Help Desk Manager monitors and measures service metrics and volume to develop standards, improvements, or changes to workflows and resource allocation. Acts as an escalation point and facilitator for severe, critical, or unique issues. May require a bachelor's degree. Typically reports to a director. The Help Desk Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Help Desk Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)... View full job description

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Job Openings for Help Desk Manager in Arkansas

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Location Avg. Salary Date Updated
Location Texarkana, AR Avg. Salary $103,143 Date Updated February 26, 2024
Location Adona, AR Avg. Salary $103,485 Date Updated February 26, 2024
Location Alexander, AR Avg. Salary $104,368 Date Updated February 26, 2024
Location Alicia, AR Avg. Salary $104,083 Date Updated February 26, 2024
Location Alix, AR Avg. Salary $98,190 Date Updated February 26, 2024
Location Alleene, AR Avg. Salary $102,782 Date Updated February 26, 2024
Location Alma, AR Avg. Salary $98,651 Date Updated February 26, 2024
Location Almyra, AR Avg. Salary $100,269 Date Updated February 26, 2024
Location Alpena, AR Avg. Salary $102,081 Date Updated February 26, 2024
Location Alpine, AR Avg. Salary $101,877 Date Updated February 26, 2024

Career Path for Help Desk Manager

A career path is a sequence of jobs that leads to your short- and long-term career goals. Some follow a linear career path within one field, while others change fields periodically to achieve career or personal goals.

For Help Desk Manager, the upper level is Help Desk Senior Manager and then progresses to Help Desk Director.

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Help Desk Manager Salary in Arkansas
Help Desk Manager Salary Graph, Regional Distribution and Summary