Contact Center Quality Analyst, Sr. Salary in Jonesboro, Arkansas

How much does a Contact Center Quality Analyst, Sr. make in Jonesboro, AR? The average Contact Center Quality Analyst, Sr. salary in Jonesboro, AR is $49,460 as of April 27, 2019, but the range typically falls between $42,584 and $56,588. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target. 

About Jonesboro, Arkansas    Jonesboro is a city located on Crowley's Ridge in the northeastern corner of the U.S. State of Arkansas. Jonesboro is one of two county seats of Craig....More

Jonesboro, Arkansas  area prices were up 1.3% from a year ago    View the Cost of Living in Jonesboro, Arkansas

Job Description

Monitors and evaluates inbound and outbound interaction quality. Tracks issues in the quality monitoring systems or tools and analyzes the results. Provides feedback to improve performance and develops training programs. Works with other internal teams to define quality metrics. May suggest and identify process improvements. Typically requires a bachelor's degree. Typically reports to a manager. Contributes to moderately complex aspects of a project. Work is generally independent and collaborative in nature. Typically requires 2 or more years of related experience. (Copyright 2019 Salary.com)

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Understand the total compensation opportunity for a Contact Center Quality Analyst, Sr., base salary plus other pay elements

Average Base Salary

Core compensation

 
 
 
42584
56588
49460

Average Total Cash Compensation

Includes base and annual incentives

 
 
 
43570
59465
51215
These charts show the average base salary (core compensation), as well as the average total cash compensation for the job of Contact Center Quality Analyst, Sr. in Jonesboro, AR. The base salary for Contact Center Quality Analyst, Sr. ranges from $42,584 to $56,588 with the average base salary of $49,460. The total cash compensation, which includes base, and annual incentives, can vary anywhere from $43,570 to $59,465 with the average total cash compensation of $51,215.
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42584
56588

 

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Career Path for this job

  1. Down a level:

    Contact Center Quality Analyst

    1 - 2 years experience
    Bachelor's Degree

  2. This Job:

    Contact Center Quality Analyst, Sr.

    2 + years experience
    Bachelor's Degree

  3. Up a level:

    Contact Center Quality Manager

    3 - 5 years experience
    Bachelor's Degree

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Job Openings for Contact Center Quality Analyst, Sr. in Jonesboro, AR