How much does a Contact Center Traffic and Scheduling Analyst earn in Springdale, AR? The average Contact Center Traffic and Scheduling Analyst salary in Springdale, AR is $44,343 as of February 28, 2019, but the range typically falls between $38,674 and $50,492. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target. View Cost of Living in Springdale, AR
Take just three simple steps below to generate your own personalized salary report.
Analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Ensures customer satisfaction by monitoring, balancing and redirecting i More
Analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Ensures customer satisfaction by monitoring, balancing and redirecting inbound traffic in a timely manner. Utilizes the analysis results to forecast contact center workload and builds resourcing and scheduling plans to meet business objectives. Coordinates with other teams when overflow occur and inbound traffic must be redirected. Requires a bachelor's degree. Typically reports to a manager. Works on projects/matters of limited complexity in a support role. Work is closely managed. Typically requires 0-2 years of related experience. Less
Includes bonus, healthcare, and retirement
0 - 2 years experience
2 - 4 years experience
Salary.com's CompAnalyst platform offers: