What is the average Ecommerce Customer Service Representative Sr salary for Phoenix, AZ?
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As of March 26, 2024, the average Ecommerce Customer Service Representative Sr salary in Phoenix, AZ is $111,550. The chart below represents localized salaries for some of our most popular Ecommerce Customer Service Representative Sr job titles in Phoenix, AZ. Salaries can vary greatly depending on numerous factors, including position, location, years of experience, and level of education. Salary.com’s team of Certified Compensation Professionals analyzed survey data collected from thousands of HR departments at companies of all sizes and industries to compile a range of salaries for various Ecommerce Customer Service Representative Sr job titles in Phoenix, AZ. Apply your personal criteria to one of the job titles below to get your personalized salary estimate.
Ecommerce Customer Service Representative Sr Salaries in Phoenix, AZ
| Job Title | Salary | Hourly Rate | Location | Date Updated |
| Customer Service Representative IV | $54,617 | $26.26 | Phoenix, AZ | March 26, 2024 |
| Customer Service Representative III | $50,232 | $24.15 | Phoenix, AZ | March 26, 2024 |
| Customer Service Representative I | $38,070 | $18.30 | Phoenix, AZ | March 26, 2024 |
| Customer Service Representative II | $43,976 | $21.14 | Phoenix, AZ | March 26, 2024 |
| Retail Store Customer Service Representative | $29,055 | $13.97 | Phoenix, AZ | March 26, 2024 |
| Customer Service Senior Manager | $136,715 | $65.73 | Phoenix, AZ | March 26, 2024 |
| Customer Service Supervisor | $75,402 | $36.25 | Phoenix, AZ | March 26, 2024 |
| Customer Service Manager | $99,010 | $47.60 | Phoenix, AZ | March 26, 2024 |
| Customer Service Director | $172,645 | $83.00 | Phoenix, AZ | March 26, 2024 |
| Customer Retention Representative III | $47,851 | $23.01 | Phoenix, AZ | March 26, 2024 |
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Responds to customer inquiries by telephone, e-mail, or chat to provide non-technical problem resolution. Resolves complex or unusual requests and problems that may require a customized response and communicates solutions or requested information to the customer. Analyzes a customer's service needs and refers to other service or technical departments for follow up or additional information as needed. Provides updates to other internal teams on customer needs and factors that contribute to customer satisfaction. May be assigned to support products that are more complex or critical. May utilize a customer relationship application or database to record activities and research product information. Typically requires a high school diploma or equivalent. Typically reports to a supervisor. Independently performs a wide range of complex duties under general guidance from supervisors. Has gained full proficiency in a broad range of activities related to the job. Typically requires 5-7 years of related experience. Customer Service Representative IV Salaries in Phoenix, AZ
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Responds to customer inquiries by telephone, e-mail, or chat to provide non-technical problem resolution. Resolves complex or unusual requests and problems that may require a customized response and communicates solutions or requested information to the customer. Analyzes a customer's service needs and refers to other service or technical departments for follow up or additional information as needed. Provides updates to other internal teams on customer needs and factors that contribute to customer satisfaction. May be assigned to support products that are more complex or critical. Uses a customer relationship application or database to record activities and research product information. Typically requires a high school diploma or equivalent. Typically reports to a supervisor. Works independently within established procedures associated with the specific job function. Has gained proficiency in multiple competencies relevant to the job. Typically requires 3-5 years of related experience. Customer Service Representative III Salaries in Phoenix, AZAlternate Job Titles:Customer Care Representative III, Customer Service and Support Representative III, Non-Technical Customer Service Specialist - Senior, Customer Service Representative III
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Responds to customer inquiries by telephone, e-mail, or chat to provide non-technical problem resolution. Resolves routine and basic problems and communicates solutions or requested information to the customer. Analyzes a customer's service needs and refers to other service or technical departments for follow up as needed. Uses a customer relationship application or database to record activities and research product information. Typically requires a high school diploma or equivalent. Typically reports to a supervisor. Works under the close direction of senior personnel in the functional area. Possesses a moderate understanding of general aspects of the job. May require 0-1 year of general work experience. Customer Service Representative I Salaries in Phoenix, AZAlternate Job Titles:Customer Care Representative I, Customer Service and Support Representative I, Non-Technical Customer Service Specialist - Entry, Customer Service Representative I
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Responds to customer inquiries by telephone, e-mail, or chat to provide non-technical problem resolution. Resolves mostly routine and some non-routine, more complex problems and communicates solutions or requested information to the customer. Analyzes a customer's service needs and refers to other service or technical departments for follow up as needed. Uses a customer relationship application or database to record activities and research product information. Typically requires a high school diploma or equivalent. Typically reports to a supervisor. Works under moderate supervision. Gaining or has attained full proficiency in a specific area of discipline. Typically requires 1-3 years of related experience. Customer Service Representative II Salaries in Phoenix, AZAlternate Job Titles:Customer Care Representative II, Customer Service and Support Representative II, Non-Technical Customer Service Specialist - Intermediate, Customer Service Representative II
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Processes orders, prepares correspondence, and fulfills customer needs to ensure customer satisfaction. May assist with purchases and returns. Typically requires a high school diploma. Typically reports to a supervisor. Works under the close direction of senior personnel in the functional area. Possesses a moderate understanding of general aspects of the job. May require 0-1 year of general work experience. Retail Store Customer Service Representative Salaries in Phoenix, AZAlternate Job Titles:Retail Customer Experience Representative, Retail Customer Satisfaction Representative, Retail Store Customer Service Representative
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Manages all aspects of an organization's customer service policies, objectives, and initiatives. Provides mentoring, leadership, and organization to managers and supervisors. Oversees the creation and implementation of efficient and balanced workflows that maximize efficiency and produce high levels of service quality and customer satisfaction. Monitors and measures service metrics and volume to develop standards, improvements, or changes to workflows and resource allocation. Makes recommendations for changes to products or services based on customer feedback and requests. Engages in resource planning and decision-making. Interfaces with other departments in the organization to ensure the customer service department is prepared to support future products and releases. Typically requires a bachelor's degree or equivalent. Typically reports to a director or top management. Typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. Typically requires 3+ years of managerial experience. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. Customer Service Senior Manager Salaries in Phoenix, AZ
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Supervises a staff of customer service representatives that respond to requests from customers by phone, e-mail, or chat. Manages the daily workload to ensure required service volume and quality levels are attained. Trains and coaches staff in standard policies, procedures, and best practices. Identifies opportunities for operational improvements and implements solutions. Monitors and evaluate staff performance. Responds to escalated issues to facilitate solutions. May provide direct customer support for complicated or critical issues. Typically requires a bachelor's degree or equivalent. Typically reports to a manager or head of a unit/department. Supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. Typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. Customer Service Supervisor Salaries in Phoenix, AZAlternate Job Titles:Customer Care Supervisor, Customer Service and Support Supervisor, Non-Technical Customer Service Supervisor, Customer Service Supervisor
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Manages a team or unit of customer service representatives and ensures service levels are met or exceeded. Establishes efficient and balanced workflows that maximize efficiency and produce high levels of service quality and customer satisfaction. Monitors and measures service metrics and utilize to develop standards, improvements, or changes to process. Makes recommendations for changes to products or services based on customer feedback and requests. Typically requires a bachelor's degree or equivalent. Typically reports to a director. Manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. Customer Service Manager Salaries in Phoenix, AZAlternate Job Titles:Customer Care Manager, Customer Support Services Manager, Customer Service Manager
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Directs and oversees all aspects of an organization's customer service policies, objectives, and initiatives. Develops service level standards focused on reducing response times and providing high customer satisfaction. Establishes policies and procedures that produce high quality customer service delivery and that reflect industry best practices. Implements systems to capture and report on service metrics, including any customer feedback or trends in product or service issues. Manages resource decision-making and planning. Aligns customer service activities and initiatives to support and enhance the objectives of the organization. Requires a bachelor's degree or equivalent. Typically reports to top management. Manages a departmental sub-function within a broader departmental function. Creates functional strategies and specific objectives for the sub-function and develops budgets/policies/procedures to support the functional infrastructure. Typically requires 5+ years of managerial experience. Deep knowledge of the managed sub-function and solid knowledge of the overall departmental function. Customer Service Director Salaries in Phoenix, AZAlternate Job Titles:Customer Care Director, Customer Support Services Director, Customer Service Director
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Processes orders, prepares correspondence, and fulfills needs of existing customers that are at risk of cancelling services or orders. Addresses complaints with the goal of increasing satisfaction and securing renewals or saves. Offers discounts or special deals as needed and within pre-established limits. Requires a high school diploma or equivalent. Typically reports to a supervisor or manager. Works independently within established procedures associated with the specific job function. Has gained proficiency in multiple competencies relevant to the job. Typically requires 3-5 years of related experience. Customer Retention Representative III Salaries in Phoenix, AZAlternate Job Titles:At Risk Customer Support Representative III, Customer Service/Retention Representative, Senior, Customer Retention Representative IIICategory : Customer Services