What is the average E Commerce Customer Support Manager salary for Los Angeles, CA?
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As of February 26, 2024, the average E Commerce Customer Support Manager salary in Los Angeles, CA is $136,470. The chart below represents localized salaries for some of our most popular E Commerce Customer Support Manager job titles in Los Angeles, CA. Salaries can vary greatly depending on numerous factors, including position, location, years of experience, and level of education. Salary.com’s team of Certified Compensation Professionals analyzed survey data collected from thousands of HR departments at companies of all sizes and industries to compile a range of salaries for various E Commerce Customer Support Manager job titles in Los Angeles, CA. Apply your personal criteria to one of the job titles below to get your personalized salary estimate.
E Commerce Customer Support Manager Salaries in Los Angeles, CA
Job Title | Salary | Hourly Rate | Location | Date Updated |
E-commerce Marketing Manager | $132,348 | $63.63 | Los Angeles, CA | February 26, 2024 |
Technical Customer Support Manager | $127,902 | $61.49 | Los Angeles, CA | February 26, 2024 |
E-commerce Strategy Manager | $151,443 | $72.81 | Los Angeles, CA | February 26, 2024 |
E-commerce Strategy Senior Manager | $200,391 | $96.34 | Los Angeles, CA | February 26, 2024 |
Chat Support Representative I | $48,584 | $23.36 | Los Angeles, CA | February 26, 2024 |
Technical Customer Support Representative II | $53,562 | $25.75 | Los Angeles, CA | February 26, 2024 |
Technical Customer Support Representative III | $65,046 | $31.27 | Los Angeles, CA | February 26, 2024 |
Technical Customer Support Representative I | $43,502 | $20.91 | Los Angeles, CA | February 26, 2024 |
Technical Customer Support Specialist I | $69,181 | $33.26 | Los Angeles, CA | February 26, 2024 |
Technical Customer Support Specialist II | $81,441 | $39.15 | Los Angeles, CA | February 26, 2024 |
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Manages the implementation and development of marketing plans to fulfill the e-commerce vision and strategy for achieving corporate sales and conversion goals. Coordinates digital marketing efforts geared to grow business, increase customer engagement, promote products, and optimize the online experience. Utilizes messaging, best sellers, promotions, discounts, user reviews, and email campaigns to attract and retain customers. Deploys SEO tools and methods to ensure e-commerce website is optimized for searching and performance responsiveness as well as delivering visual appeal and compelling content. Tracks and measures program effectiveness to drive improvement or develop new offerings. Requires a bachelor's degree. Typically reports to a director. Manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Typically requires 5 years experience in the related area as an individual contributor. 1-3 years supervisory experience may be required. Extensive knowledge of the function and department processes. E-commerce Marketing Manager Salaries in Los Angeles, CAAlternate Job Titles:Digital and E-commerce Marketing Manager, E-commerce Marketing Manager
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Manages a team or unit of technical customer support staff that respond to requests from customers by phone, e-mail, or chat. Provides mentoring, leadership, and organization to supervisors and teams. Implements processes that maximize efficiency and meet or exceed service quality and customer satisfaction goals. Monitors and measures service metrics and volume to develop standards, improvements, or changes to workflows and resource allocation. Makes recommendations for changes to products or services based on customer feedback and requests. Coordinates across functions to support future products and releases. Typically requires a bachelor's degree or equivalent. Typically reports to a director. Manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. Technical Customer Support Manager Salaries in Los Angeles, CAAlternate Job Titles:Technical Client Service Manager, Technical Customer Support Manager
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Implements the policies and plans to execute the overall vision, strategy, and capacity needed to support organizational long-term and short-term e-commerce sales growth goals. Provides support for evaluating e-commerce investments & initiatives and facilitates the development of business cases and marketing plans. Compiles data and analytics to study traffic, trends, customer touchpoints, and pain points used to analyze opportunities for innovation and expansion of customer engagement and revenue. Partners with stakeholders across the organization to optimize digital channels. Plans and implements technical projects for improvements to customer experience, new e-commerce features and offerings. Requires a bachelor's degree. Typically reports to a director. Manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Typically requires 5 years experience in the related area as an individual contributor. 1-3 years supervisory experience may be required. Extensive knowledge of the function and department processes. E-commerce Strategy Manager Salaries in Los Angeles, CAAlternate Job Titles:Digital and E-commerce Strategy Manager, Digital Strategy Manager, Online Sales Strategy Manager, E-commerce Strategy Manager
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Implements the policies and plans to execute the overall vision, strategy, and capacity needed to support organizational long-term and short-term e-commerce sales growth goals. Provides support for evaluating e-commerce investments & initiatives and facilitates the development of business cases and marketing plans. Compiles data and analytics to study traffic, trends, customer touchpoints, and pain points used to analyze opportunities for innovation and expansion of customer engagement and revenue. Partners with stakeholders across the organization to optimize digital channels. Plans and implements technical projects for improvements to customer experience, new e-commerce features and offerings. Requires a bachelor's degree. Typically reports to a director. Typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. Typically requires 3+ years of managerial experience. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. E-commerce Strategy Senior Manager Salaries in Los Angeles, CAAlternate Job Titles:Digital and E-commerce Strategy Senior Manager, Digital Strategy Senior Manager, Online Sales Strategy Senior Manager, E-commerce Strategy Senior Manager
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Responds to customer inquiries regarding online merchandise, orders, product questions, or problems in a live chat format using an online chat software system. Receives inquiries from a queue, documents customer interactions, and inputs tickets. Ensures prompt and proper resolution of customer queries by providing answers, additional information, suggesting products, or escalating/engaging others in the organization to provide a solution according to defined procedures. May require an associate degree. Typically reports to a supervisor or manager. Works under moderate supervision. Gaining or has attained full proficiency in a specific area of discipline. Typically requires 1-3 years of related experience. Chat Support Representative I Salaries in Los Angeles, CAAlternate Job Titles:Customer Service Specialist - E-commerce, Chat Support Representative I
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Provides basic technical support and assistance to customers via e-mail, phone, or chat. Addresses and responds to customer inquiries on products and services, including installation, operational functions, troubleshooting, and maintenance. Provides customers with preventive maintenance and configuration recommendations to improve product usability, performance, and customer satisfaction. Documents support interactions, including details of inquiries, complaints, comments, and actions taken. Possesses a strong understanding of the organization's products and services. Escalates more complex inquiries to a higher level support team. Typically requires a high school diploma or equivalent. Typically reports to a supervisor. Works under moderate supervision. Gaining or has attained full proficiency in a specific area of discipline. Typically requires 1-3 years of related experience. Technical Customer Support Representative II Salaries in Los Angeles, CAAlternate Job Titles:Technical Client Support Representative II, Technical Customer Support Representative - Tier 2, Technical Customer Support Representative IICategory : Customer Services
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Provides basic technical support and assistance to customers via e-mail, phone, or chat. Addresses and responds to customer inquiries on products and services, including installation, operational functions, troubleshooting, and maintenance. Provides customers with preventive maintenance and configuration recommendations to improve product usability, performance, and customer satisfaction. Documents support interactions, including details of inquiries, complaints, comments, and actions taken. May train or guide lower-level representatives. Possesses a deep understanding of the organization's products and services. Typically requires a high school diploma or equivalent. Typically reports to a supervisor. Works independently within established procedures associated with the specific job function. Has gained proficiency in multiple competencies relevant to the job. Typically requires 3-5 years of related experience. Technical Customer Support Representative III Salaries in Los Angeles, CAAlternate Job Titles:Technical Client Support Representative III, Technical Customer Support Representative - Tier 3, Technical Customer Support Representative IIICategory : Customer Services
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Provides basic technical support and assistance to customers via e-mail, phone, or chat. Addresses and responds to customer inquiries on products and services, including installation, operational functions, troubleshooting, and maintenance. Provides customers with preventive maintenance and configuration recommendations. Documents support interactions, including details of inquiries, complaints, comments, and actions taken. Possesses a basic understanding of the organization's products and services. Escalates more complex inquiries to a higher level support team. Typically requires a high school diploma or equivalent. Typically reports to a supervisor. Works under the close direction of senior personnel in the functional area. Possesses a moderate understanding of general aspects of the job. May require 0-1 year of general work experience. Technical Customer Support Representative I Salaries in Los Angeles, CAAlternate Job Titles:Technical Client Support Representative I, Technical Customer Support Representative - Tier 1, Technical Customer Support Representative I
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Responds to and resolves customer technical inquiries and issues via e-mail, phone, or chat. Assists customers with installation and issue resolution. Utilizes a database of technical product information to inform decisions and recommendations. Recommends maintenance and configuration best practices that improve product usability, performance, and customer satisfaction. Records client interactions, including inquiries, complaints, comments, and actions taken. Escalates more complex inquiries to a higher level team. Requires a bachelor's degree or equivalent. Typically reports to a manager or head of a unit/department. Work is closely managed. Works on projects/matters of limited complexity in a support role. Typically requires 0-2 years of related experience. Technical Customer Support Specialist I Salaries in Los Angeles, CAAlternate Job Titles:Technical Client Support Specialist I, Technical Customer Support Specialist I
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Responds to and resolves customer technical inquiries and issues via e-mail, phone, or chat. Assists customers with installation and issue resolution. Utilizes a database of technical product information to inform decisions and recommendations. Recommends maintenance and configuration best practices that improve product usability, performance, and customer satisfaction. Records client interactions, including inquiries, complaints, comments, and actions taken. Requires a bachelor's degree or equivalent. Typically reports to a manager or head of a unit/department. Occasionally directed in several aspects of the work. Gaining exposure to some of the complex tasks within the job function. Typically requires 2-4 years of related experience. Technical Customer Support Specialist II Salaries in Los Angeles, CAAlternate Job Titles:Technical Client Support Specialist II, Technical Customer Support Specialist II