How much does an Outbound Contact Center Manager make in California? The average Outbound Contact Center Manager salary in California is $109,619 as of April 24, 2024, but the range typically falls between $95,779 and $122,157. Salary ranges can vary widely depending on the city and many other important factors, including education, certifications, additional skills, the number of years you have spent in your profession.

Outbound Contact Center Manager Salaries by Percentile
Percentile Salary Location Last Updated
10th Percentile Outbound Contact Center Manager Salary $83,178 CA April 24, 2024
25th Percentile Outbound Contact Center Manager Salary $95,779 CA April 24, 2024
50th Percentile Outbound Contact Center Manager Salary $109,619 CA April 24, 2024
75th Percentile Outbound Contact Center Manager Salary $122,157 CA April 24, 2024
90th Percentile Outbound Contact Center Manager Salary $133,572 CA April 24, 2024
25% $95,779 10% $83,178 90% $133,572 75% $122,157 $109,619 50%(Median) Didn’t find job title? Click
Change Search Criteria

What skills does an Outbound Contact Center Manager need?

Each competency has five to ten behavioral assertions that can be observed, each with a corresponding performance level (from one to five) that is required for a particular job.

1.

Customer Service: Customer service is the provision of service to customers before, during and after a purchase. The perception of success of such interactions is dependent on employees "who can adjust themselves to the personality of the guest". Customer service concerns the priority an organization assigns to customer service relative to components such as product innovation and pricing. In this sense, an organization that values good customer service may spend more money in training employees than the average organization or may proactively interview customers for feedback. From the point of view of an overall sales process engineering effort, customer service plays an important role in an organization's ability to generate income and revenue. From that perspective, customer service should be included as part of an overall approach to systematic improvement. One good customer service experience can change the entire perception a customer holds towards the organization.

2.

Inside Sales: Selling products or services remotely via phone, email, and other digital channels.

3.

Life Insurance: Life Insurance can be defined as a contract between an insurance policy holder and an insurance company, where the insurer promises to pay a sum of money in exchange for a premium, upon the death of an insured person or after a set period

Customer Service 13.86%
Inside Sales 0.84%
Life Insurance 0.59%
Others 84.71%

Job Description for Outbound Contact Center Manager

Outbound Contact Center Manager manages outbound call center operations and agents that sell products or services to new and existing customers. Develops standards and monitors metrics and targets for call volume, sales, and timeliness. Being an Outbound Contact Center Manager implements sales and product training to ensure staff is updated on product and service offerings and upsell techniques. Sets and communicates operational policies and procedures. Additionally, Outbound Contact Center Manager may require a bachelor's degree. Typically reports to a director. The Outbound Contact Center Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be an Outbound Contact Center Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)... View full job description

Employers: Job Description Management Tool

See user submitted job responsibilities for Outbound Contact Center Manager.

Salary.com job board provides millions of Outbound Contact Center Manager information for you to search for. Click on search button below to see Outbound Contact Center Manager job openings or enter a new job title here.

Job Openings for Outbound Contact Center Manager in California
  • Principal Product Manager, Support & Contact Center. At Goodleap, we're driven by a relentless pursuit of innovation. Our passion lies in exploring the for...
    - 3 Days Ago
  • Company Overview. Amen Clinics is a pioneer in mental wellness, dedicated to providing outstanding care and guidance for individuals seeking mental health ...
    - 2 Days Ago
  • Outbound Assistant Manager, Fulfillment Center Operations. at Weee. Inc Milpitas, California, United States ****About Weee. and , and. Weee. is headquarter...
    - 3 Days Ago
  • Position Summary. The Contact Center Specialist is responsible for providing support and assistance to existing members, potential members and other partie...
    - 3 Days Ago
  • Join our Team. Our state-of-the-art Call Center is looking to build on our biggest strength: our teammates. We are searching for energetic representatives ...
    - 3 Days Ago

Select a city to view specific salary and bonus information for Outbound Contact Center Manager

Loading results...
Location Avg. Salary Date Updated
Location Coachella, CA Avg. Salary $104,749 Date Updated April 24, 2024
Location Acampo, CA Avg. Salary $106,240 Date Updated April 24, 2024
Location Acton, CA Avg. Salary $110,016 Date Updated April 24, 2024
Location Adelanto, CA Avg. Salary $104,550 Date Updated April 24, 2024
Location Adin, CA Avg. Salary $101,867 Date Updated April 24, 2024
Location Agoura Hills, CA Avg. Salary $108,426 Date Updated April 24, 2024
Location Aguanga, CA Avg. Salary $105,047 Date Updated April 24, 2024
Location Ahwahnee, CA Avg. Salary $98,985 Date Updated April 24, 2024
Location Alameda, CA Avg. Salary $121,246 Date Updated April 24, 2024
Location Alamo, CA Avg. Salary $120,948 Date Updated April 24, 2024
Not the job you're looking for? Search more salaries here:

Are you an HR manager or compensation specialist?

Salary.com's CompAnalyst platform offers:

  • Detailed skills and competency reports for specific positions
  • Job and employee pricing reports
  • Compensation data tools, salary structures, surveys and benchmarks.
Learn about CompAnalyst
Outbound Contact Center Manager Salary in California
Outbound Contact Center Manager Salary Graph, Regional Distribution and Summary