How much does a Contact Center Quality Analyst earn in Salinas, CA? The average Contact Center Quality Analyst salary in Salinas, CA is $49,229 as of February 28, 2019, but the range typically falls between $42,069 and $56,331. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target. View Cost of Living in Salinas, CA
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Monitors and evaluates inbound and outbound interaction quality. Tracks issues in the quality monitoring systems or tools and analyzes the results. Provides feedback to improve performance and develop More
Monitors and evaluates inbound and outbound interaction quality. Tracks issues in the quality monitoring systems or tools and analyzes the results. Provides feedback to improve performance and develops training programs. Works with other internal teams to define quality metrics. Typically requires a bachelor's degree. Typically reports to a manager. Gaining exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. Typically requires 1 to 2 years of related experience. Less
Includes bonus, healthcare, and retirement
1 - 2 years experience
2 + years experience
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