How much does a Customer Service Training Manager earn in Salinas, CA? The average Customer Service Training Manager salary in Salinas, CA is $91,257 as of February 28, 2019, but the range typically falls between $75,697 and $108,015. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target. View Cost of Living in Salinas, CA
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Designs and implements training programs specifically for customer service or contact center staff. Researches new training techniques and suggests enhancements to existing customer service training p More
Designs and implements training programs specifically for customer service or contact center staff. Researches new training techniques and suggests enhancements to existing customer service training programs. Establishes processes and tools to monitor staff performance and use those metrics to provide meaningful feedback focused on service improvements. Provides additional professional development opportunities and resources to customer service staff. May personally deliver the most technical training classes. Requires a bachelor's degree. Typically reports to a head of a unit/department. Manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Extensive knowledge of department processes. Typically requires 5 years experience in the related area as an individual contributor. 1 to 3 years supervisory experience may be required. Less
Includes bonus, healthcare, and retirement
2 - 4 years experience
5 + years experience
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