How much does a Chat Support Representative I make in Connecticut? The average Chat Support Representative I salary in Connecticut is $46,731 as of April 24, 2024, but the range typically falls between $41,423 and $53,396. Salary ranges can vary widely depending on the city and many other important factors, including education, certifications, additional skills, the number of years you have spent in your profession.

Chat Support Representative I Salaries by Percentile
Percentile Salary Location Last Updated
10th Percentile Chat Support Representative I Salary $36,591 CT April 24, 2024
25th Percentile Chat Support Representative I Salary $41,423 CT April 24, 2024
50th Percentile Chat Support Representative I Salary $46,731 CT April 24, 2024
75th Percentile Chat Support Representative I Salary $53,396 CT April 24, 2024
90th Percentile Chat Support Representative I Salary $59,464 CT April 24, 2024
25% $41,423 10% $36,591 90% $59,464 75% $53,396 $46,731 50%(Median) Didn’t find job title? Click
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What skills does a Chat Support Representative I need?

Each competency has five to ten behavioral assertions that can be observed, each with a corresponding performance level (from one to five) that is required for a particular job.

1.

Customer Service: Customer service is the provision of service to customers before, during and after a purchase. The perception of success of such interactions is dependent on employees "who can adjust themselves to the personality of the guest". Customer service concerns the priority an organization assigns to customer service relative to components such as product innovation and pricing. In this sense, an organization that values good customer service may spend more money in training employees than the average organization or may proactively interview customers for feedback. From the point of view of an overall sales process engineering effort, customer service plays an important role in an organization's ability to generate income and revenue. From that perspective, customer service should be included as part of an overall approach to systematic improvement. One good customer service experience can change the entire perception a customer holds towards the organization.

2.

Store Management: Store management is the activity of running and monitoring all operations in a store. Its main responsibilities include working with employees, creating work schedules, communicating with suppliers, and dealing with customer complaints.

3.

Promotion: Developing and implementing promotional activities to attract and increase the awareness of customers in buying products.

Customer Service 37.27%
Store Management 1.78%
Promotion 1.07%
Others 59.88%

Job Description for Chat Support Representative I

Chat Support Representative I responds to customer inquiries regarding online merchandise, orders, product questions, or problems in a live chat format using an online chat software system. Receives inquiries from a queue, documents customer interactions, and inputs tickets. Being a Chat Support Representative I ensures prompt and proper resolution of customer queries by providing answers, additional information, suggesting products, or escalating/engaging others in the organization to provide a solution according to defined procedures. May require an associate degree. Additionally, Chat Support Representative I typically reports to a supervisor or manager. The Chat Support Representative I works under moderate supervision. Gaining or has attained full proficiency in a specific area of discipline. To be a Chat Support Representative I typically requires 1-3 years of related experience. (Copyright 2024 Salary.com)... View full job description

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Job Openings for Chat Support Representative I in Connecticut
  • SiteOne - 1081 King St [Administrative Assistant] As a Sales Support Representative at SiteOne, you'll: Provide sales support to Key Account Managers and B...
    - 5 Days Ago
  • Job Summary: The Sales Support / Customer Service Representative will be primarily responsible for handling of the day-to-day customer issues such as custo...
    - 2 Days Ago
  • Limitless Management Group is based in Stamford and is looking for a Customer Support and Sales Representative. As our company expands, we are seeking a fu...
    - 2 Days Ago
  • Location: Shelton, US. Provider Description Enabled SAP as service provider. "route" is used for session stickiness. "careerSiteCompanyId" is used to send ...
    - 2 Days Ago
  • As a global leader in Fire Alarm detection systems, security, and access control systems as well as other Life Safety Systems, our mission is to protect pe...
    - 2 Days Ago

Select a city to view specific salary and bonus information for Chat Support Representative I

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Location Avg. Salary Date Updated
Location New London, CT Avg. Salary $46,383 Date Updated April 24, 2024
Location Norwich, CT Avg. Salary $46,470 Date Updated April 24, 2024
Location West Haven, CT Avg. Salary $46,949 Date Updated April 24, 2024
Location Abington, CT Avg. Salary $45,948 Date Updated April 24, 2024
Location Amston, CT Avg. Salary $46,514 Date Updated April 24, 2024
Location Andover, CT Avg. Salary $46,688 Date Updated April 24, 2024
Location Ansonia, CT Avg. Salary $46,949 Date Updated April 24, 2024
Location Ashford, CT Avg. Salary $45,948 Date Updated April 24, 2024
Location Avon, CT Avg. Salary $46,775 Date Updated April 24, 2024
Location Ballouville, CT Avg. Salary $45,904 Date Updated April 24, 2024

Career Path for Chat Support Representative I

A career path is a sequence of jobs that leads to your short- and long-term career goals. Some follow a linear career path within one field, while others change fields periodically to achieve career or personal goals.

For Chat Support Representative I, the upper level is Chat Support Representative II and then progresses to Chat Support Manager.

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Chat Support Representative I Salary in Connecticut
Chat Support Representative I Salary Graph, Regional Distribution and Summary