How much does a Call Center Quality Manager make in the United States?
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The average Call Center Quality Manager salary in the United States is $106,296 as of March 26, 2024. The range for our most popular Call Center Quality Manager positions (listed below) typically falls between $43,499 and $169,094. Keep in mind that salary ranges can vary widely depending on many important factors, including position, education, certifications, additional skills, and the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target.
Call Center Quality Manager's Annual Base Salary
Job Title | Salary | Hourly Rate | Location | Date Updated |
Contact Center Quality Manager | $83,053 | $39.93 | United States | March 26, 2024 |
Contact Center Quality Analyst | $50,897 | $24.47 | United States | March 26, 2024 |
Contact Center Quality Analyst, Sr. | $60,096 | $28.89 | United States | March 26, 2024 |
Inbound Contact Center Manager | $93,320 | $44.87 | United States | March 26, 2024 |
Contact Center Traffic and Scheduling Manager | $104,750 | $50.36 | United States | March 26, 2024 |
Contact Center Manager | $97,255 | $46.76 | United States | March 26, 2024 |
Contact Center Senior Manager | $146,874 | $70.61 | United States | March 26, 2024 |
Data Center Manager | $136,849 | $65.79 | United States | March 26, 2024 |
Distribution Center Manager | $107,072 | $51.48 | United States | March 26, 2024 |
Laboratory Quality Control Manager | $120,081 | $57.73 | United States | March 26, 2024 |
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Oversees contact center quality assurance programs. Establishes standards governing customer interactions and implements monitoring programs. Designs training programs or process enhancements that correct quality issues. Typically requires a bachelor's degree. Typically reports to a head of a unit/department. Supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. Typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. View Contact Center Quality Manager SalaryAlternate Job Titles:Call Center Quality Manager, Contact Center Planning and Monitoring Supervisor, Contact Center Quality ManagerCategory : Customer Services
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Monitors and evaluates inbound and outbound interaction quality. Tracks issues in the quality monitoring systems or tools and analyzes the results. Provides feedback to improve performance and develops training programs. Works with other internal teams to define quality metrics. Typically requires a bachelor's degree. Typically reports to a manager. Gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. Typically requires 2 to 4 years of related experience. View Contact Center Quality Analyst SalaryAlternate Job Titles:Call Center Agent Quality Monitoring Analyst, Contact Center Planning and Monitoring Analyst, Contact Center Quality Analyst
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Monitors and evaluates inbound and outbound interaction quality. Tracks issues in the quality monitoring systems or tools and analyzes the results. Provides feedback to improve performance and develops training programs. Works with other internal teams to define quality metrics. May suggest and identify process improvements. Typically requires a bachelor's degree. Typically reports to a manager. Work is generally independent and collaborative in nature. Contributes to moderately complex aspects of a project. Typically requires 4-7 years of related experience. View Contact Center Quality Analyst, Sr. SalaryAlternate Job Titles:Call Center Agent Quality Monitoring Senior Analyst, Contact Center Planning and Monitoring Senior Analyst, Contact Center Quality Analyst, Sr.
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Manages inbound contact center agents and operations focusing on selling products or services. Develops standards and monitors metrics and targets for service volume, sales, and timeliness. Implements sales and product training to ensure staff is updated on product and service offerings and standard customer response procedures. Sets and communicates operational policies and procedures. May require a bachelor's degree. Typically reports to a director. Manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. View Inbound Contact Center Manager SalaryAlternate Job Titles:Inbound Call Center Manager, Inbound Customer Support and Service Manager, Inbound Contact Center Manager
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Manages a team that is responsible for analyzing contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Oversees the configuration of the Automatic Call Distribution (ACD) system to automatically distribute calls uniformly among representatives. Monitors the productivity of customer service representatives. Ensures customer satisfaction by overseeing the call volume and redirecting inbound traffic as needed. Reviews call volume reports to coordinate and complete capacity planning within the contact center and identify potential problems. Evaluates historical and recent performance and statistics to identify trends. May act as a resource for more complex questions. Requires a bachelor's degree. Typically reports to a director. Manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. View Contact Center Traffic and Scheduling Manager SalaryAlternate Job Titles:Customer Technical Information Center Manager, Contact Center Traffic and Scheduling Manager
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Oversees and manages an organization's contact center daily operations and implements policies, objectives, and initiatives. Analyzes processes and develops key performance criteria and standards to monitor and manage agents' performance. Establishes operational targets, best practices, and training programs that support service, quality, and efficiency standards. Researches state-of-the-art operations and technology used by contact centers to identify and adopt models and tools to enhance the customer experience and drive efficiency improvements. Develops collaborative partnerships with stakeholders to maintain effective operations and deliver optimal results. Requires a bachelor's degree. Typically reports to a director. Manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. View Contact Center Manager Salary
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Oversees and manages an organization's contact center operations and implements policies, objectives, and initiatives. Analyzes processes and develops key performance criteria and standards to monitor and manage agents' performance. Establishes operational targets, best practices, and training programs that support service, quality, and efficiency standards. Researches state-of-the-art operations and technology used by contact centers to identify and adopt models and tools to enhance the customer experience and drive efficiency improvements. Develops collaborative partnerships with stakeholders to maintain effective operations and deliver optimal results. Requires a bachelor's degree. Typically reports to a director. Typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. Typically requires 3+ years of managerial experience. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. View Contact Center Senior Manager Salary
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Manages data center operations to ensure the performance, availability, and security of an organization's data. Implements procedures and policies for installing, configuring, and maintaining servers, networks, and storage systems within a data center to maximize operational efficiency. Manages environmental conditions to ensure optimal temperature, humidity, and power supply to prevent downtime and protect hardware from damage. Provides timely, accurate, and consistent technical infrastructure service and presentation to internal and external clients. Requires a bachelor's degree. Typically reports to a director. Manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. View Data Center Manager SalaryCategories : IT - All , IT - Computers, Hardware , IT - Computers, Software , IT - Manager , IT - Networking
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Manages the overall planning, organizing, and operations of a distribution center. Oversees all distribution functions, including order processing, picking, packaging, shipping, and receiving. Monitors inventory levels to ensure sufficient levels to fulfill all orders. Balances workloads as needed to achieve production and delivery goals for each shift. Utilizes software, data, and analytics to optimize operations, track production metrics, and anticipate and resolve problems. Provides the necessary equipment, tools, and training to staff to ensure safe, secure, and efficient operations. Complies with all OSHA and other regulations, policies, safety procedures, and documentation requirements. May evaluate and select transportation or freight services, negotiate contracts, and manage vendor relations. May require a bachelor's degree or equivalent. Typically reports to a head of a unit/department. Manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. View Distribution Center Manager SalaryAlternate Job Titles:Distribution Center Operations Manager, Distribution Center Manager
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Manages quality assurance analysis to ensure consistent and reliable operation in a laboratory setting. Designs, develops, and implements quality control procedures for the laboratory. Oversees the routine analysis to ensure the integrity of data, processes, and results. Researches recommendations and new technologies or equipment to improve quality standards. Validates and verifies methods and identifies issues that may affect the accuracy and integrity of test results. Requires a bachelor's degree. Typically reports to a director. Manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. View Laboratory Quality Control Manager SalaryCategories : Science and Research , Biotechnology , Healthcare - Administrative , Healthcare - Technicians , Pharmaceuticals