Contact Center Quality Analyst Salary in the United States

How much does a Contact Center Quality Analyst make in the United States? The average Contact Center Quality Analyst salary in the United States is $44,600 as of April 27, 2019, but the range typically falls between $38,117 and $51,031. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target.  View the Cost of Living in Major Cities

Job Description

Contact Center Quality Analyst monitors and evaluates inbound and outbound interaction quality. Tracks issues in the quality monitoring systems or tools and analyzes the results. Being a Contact Center Quality Analyst provides feedback to improve performance and develops training programs. Works with other internal teams to define quality metrics. Additionally, Contact Center Quality Analyst typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Quality Analyst gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be a Contact Center Quality Analyst typically requires 1 to 2 years of related experience. (Copyright 2019 Salary.com)

Take just three simple steps below to generate your own personalized salary report.

Step of 3

Understand the total compensation opportunity for a Contact Center Quality Analyst, base salary plus other pay elements

Average Base Salary

Core compensation

 
 
 
38117
51031
44600

Average Total Cash Compensation

Includes base and annual incentives

 
 
 
38973
54039
46041
These charts show the average base salary (core compensation), as well as the average total cash compensation for the job of Contact Center Quality Analyst in the United States. The base salary for Contact Center Quality Analyst ranges from $38,117 to $51,031 with the average base salary of $44,600. The total cash compensation, which includes base, and annual incentives, can vary anywhere from $38,973 to $54,039 with the average total cash compensation of $46,041.
Step of 3

Discover how your pay is adjusted for skills, experience, and other factors

How much should you be paid?

For a real-time salary target, tell us more about your role in the four categories below.

38117
51031

 

Step of 3

Recalculate your target pay based on your unique skills and experiences

Career Path for this job

  1. This Job:

    Contact Center Quality Analyst

    1 - 2 years experience
    Bachelor's Degree

  2. Up a level:

    Contact Center Quality Analyst, Sr.

    2 + years experience
    Bachelor's Degree

Salary for

Are you an HR manager or compensation specialist?

Salary.com's CompAnalyst platform offers:

  • Detailed skills and competency reports for specific positions
  • Job and employee pricing reports
  • Compensation data tools, salary structures, surveys and benchmarks.
Learn about CompAnalyst
Job Openings for Contact Center Quality Analyst