How much does a Contact Center Scheduler, Sr. make in the United States? The average Contact Center Scheduler, Sr. salary in the United States is $59,149 as of April 27, 2019, but the range typically falls between $51,990 and $66,692. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target. View the Cost of Living in Major Cities
Contact Center Scheduler, Sr. analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Utilizes the analysis results to forecast contact center workload and builds resourcing and scheduling plans to meet business objectives. Being a Contact Center Scheduler, Sr. may provide recommendations for improving contact center operations. Advanced analytical skills are typically required. Additionally, Contact Center Scheduler, Sr. typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Scheduler, Sr. gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be a Contact Center Scheduler, Sr. typically requires 2 to 4 years of related experience. (Copyright 2019 Salary.com)
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