How much does a Contact Center Team Leader (Includes Selling) make in the United States? The average Contact Center Team Leader (Includes Selling) salary in the United States is $55,110 as of April 27, 2019, but the range typically falls between $50,980 and $60,020. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target. View the Cost of Living in Major Cities
Supervises the daily activities of a team of contact center representatives who place and receive calls or other interactions with the intent of selling or promoting company products or services. Monitors and evaluates interactions and workflow to ensure that performance standards and sales target are met. May require a bachelor's degree. Typically reports to a head of a unit/department. Supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. Thorough knowledge of functional area under supervision. Typically requires 3 years experience in the related area as an individual contributor. (Copyright 2019 Salary.com)
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