How much does a Complaint Officer make in the United States?

Manages the operations of an insurance claims department to ensure timely, accurate, and compliant claims handling. Oversees the investigation, evaluation, negotiation, and settlement of claims to meet operational, financial, and service requirements. Develops and enforces procedures, quality controls, and performance metrics to maintain consistency and compliance. Reviews complex or high-exposure claims and provides technical guidance and settlement authority to staff. Monitors caseloads, productivity, and reserve accuracy to meet departmental goals. Ensures compliance with applicable regulations, company policies, and customer service expectations. Requires a bachelor's degree. Typically reports to a director. Manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Typically requires 5 years experience in the related area as an individual contributor. 1-3 years supervisory experience may be required. Extensive knowledge of the function and department processes. View Claims Manager Salary