Customer Retention Manager Salary in the United States

How much does a Customer Retention Manager make in the United States? The average Customer Retention Manager salary in the United States is $83,101 as of April 27, 2019, but the range typically falls between $74,395 and $92,792. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target.  View the Cost of Living in Major Cities

Job Description

Customer Retention Manager manages all customer retention activities. Takes initiatives in customer satisfaction via process improvement plans and efficient reporting and flow of information. Being a Customer Retention Manager maintains industry relationships and develops budgets and controls costs. Responsible for leading a team of retention members. Additionally, Customer Retention Manager requires a bachelor's degree in area of specialty. Typically reports to head of a unit/department. The Customer Retention Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Extensive knowledge of department processes. To be a Customer Retention Manager typically requires 5 years experience in the related area as an individual contributor. 1 to 3 years supervisory experience may be required. (Copyright 2019 Salary.com)

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Average Base Salary

Core compensation

 
 
 
74395
92792
83101

Average Total Cash Compensation

Includes base and annual incentives

 
 
 
78469
113440
89857
These charts show the average base salary (core compensation), as well as the average total cash compensation for the job of Customer Retention Manager in the United States. The base salary for Customer Retention Manager ranges from $74,395 to $92,792 with the average base salary of $83,101. The total cash compensation, which includes base, and annual incentives, can vary anywhere from $78,469 to $113,440 with the average total cash compensation of $89,857.
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74395
92792

 

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Career Path for this job

  1. Down a level:

    Customer Retention Supervisor

    3 + years experience
    Bachelor's Degree

  2. This Job:

    Customer Retention Manager

    5 + years experience
    Bachelor's Degree

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