How much does a Customer Retention Manager make? The median annual Customer Retention Manager salary is $79,945, as of January 30, 2018, with a range usually between $71,572-$89,273, however this can vary widely depending on a variety of factors. Our team of Certified Compensation Professionals has analyzed survey data collected from thousands of HR departments at companies of all sizes and industries to present this range of annual salaries for people with the job title Customer Retention Manager in the United States.
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This chart describes the expected percentage of people who perform the job of Customer Retention Manager in the United States that make less than that annual salary. For example the median expected annual pay for a typical Customer Retention Manager in the United States is $79,945, so 50% of the people who perform the job of Customer Retention Manager in the United States are expected to make less than $79,945.
Source: HR Reported data as of January 30, 2018
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This chart describes the expected percentage of people who perform the job of Customer Retention Manager that make less than that salary. For example 50% of the people who perform the job of Customer Retention Manager are expected to make less than the median.
Source: HR Reported data as of February 2018
Manages all customer retention activities. Takes initiatives in customer satisfaction via process improvement plans and efficient reporting and flow of information. Maintains industry relationships and develops budgets and controls costs. Responsible for leading a team of retention members. Requires a bachelor's degree in area of specialty. Typically reports to head of a unit/department. Manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Extensive knowledge of department processes. Typically requires 5 years experience in the related area as an individual contributor. 1 to 3 years supervisory experience may be required. View full job description