Customer Retention Representative I Salary in the United States

How much does a Customer Retention Representative I make in the United States? The average Customer Retention Representative I salary in the United States is $29,235 as of April 27, 2019, but the range typically falls between $26,203 and $32,182. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target.  View the Cost of Living in Major Cities

Job Description

Customer Retention Representative I processes orders, prepares correspondence, and fulfills needs of existing customers that are at risk of cancelling services or orders. Addresses complaints with the goal of increasing satisfaction and securing renewals or saves. Being a Customer Retention Representative I offers discounts or special deals as needed and within pre-established limits. Requires a high school diploma or equivalent. Additionally, Customer Retention Representative I typically reports to a supervisor or manager. The Customer Retention Representative I may require 0-1 year of general work experience. Possesses a moderate understanding of general aspects of the job. Works under the close direction of senior personnel in the functional area. (Copyright 2019 Salary.com)

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Average Base Salary

Core compensation

 
 
 
26203
32182
29235

Average Total Cash Compensation

Includes base and annual incentives

 
 
 
26945
35486
31295
These charts show the average base salary (core compensation), as well as the average total cash compensation for the job of Customer Retention Representative I in the United States. The base salary for Customer Retention Representative I ranges from $26,203 to $32,182 with the average base salary of $29,235. The total cash compensation, which includes base, and annual incentives, can vary anywhere from $26,945 to $35,486 with the average total cash compensation of $31,295.
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26203
32182

 

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Career Path for this job

  1. This Job:

    Customer Retention Representative I

    0 - 1 years experience
    High School Diploma or Tech Certificate

  2. Up a level:

    Customer Retention Representative II

    1 - 3 years experience
    High School Diploma or Tech Certificate

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