Customer Retention Supervisor Salary in the United States

How much does a Customer Retention Supervisor make in the United States? The average Customer Retention Supervisor salary in the United States is $51,968 as of April 27, 2019, but the range typically falls between $47,787 and $60,512. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target.  View the Cost of Living in Major Cities

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Job Description

Customer Retention Supervisor supervises a staff of customer service representatives that process orders, prepare correspondence, and fulfill needs of existing customers that are at risk of cancelling services or orders. Addresses complaints with the goal of increasing satisfaction and securing renewals or saves. Being a Customer Retention Supervisor offers discounts or special deals as needed and within pre-established limits. May require a bachelor's degree in area of specialty. Additionally, Customer Retention Supervisor typically reports to a supervisor or manager. The Customer Retention Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. Thorough knowledge of functional area under supervision. To be a Customer Retention Supervisor typically requires 3 years experience in the related area as an individual contributor. (Copyright 2019 Salary.com)

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Understand the total compensation opportunity for a Customer Retention Supervisor, base salary plus other pay elements

Average Base Salary

Core compensation

 
 
 
47787
60512
51968

Average Total Cash Compensation

Includes base and annual incentives

 
 
 
50129
66775
56631
These charts show the average base salary (core compensation), as well as the average total cash compensation for the job of Customer Retention Supervisor in the United States. The base salary for Customer Retention Supervisor ranges from $47,787 to $60,512 with the average base salary of $51,968. The total cash compensation, which includes base, and annual incentives, can vary anywhere from $50,129 to $66,775 with the average total cash compensation of $56,631.
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47787
60512

 

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Career Path for this job

  1. Down a level:

    Executive Response Manager

    4 - 7 years experience
    Bachelor's Degree

  2. This Job:

    Customer Retention Supervisor

    3 + years experience
    Bachelor's Degree

  3. Up a level:

    Customer Retention Manager

    5 + years experience
    Bachelor's Degree

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