Customer Service Representative II Salary in the United States

How much does a Customer Service Representative II make in the United States? The average Customer Service Representative II salary in the United States is $40,019 as of April 27, 2019, but the range typically falls between $35,276 and $47,308. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target.  View the Cost of Living in Major Cities

Recently searched companies with related titles : Aetna, Inc. Customer Service

Job Description

Customer Service Representative II responds to customer inquiries by telephone or e-mail to provide non-technical problem resolution. Resolves mostly routine and some non-routine, more complex problems and communicates solution or requested information to the customer. Being a Customer Service Representative II analyze a customer's service needs and refer to other service or technical departments for follow up as needed. May utilize a customer relationship application or database to record activities and research product information. Additionally, Customer Service Representative II requires a high school diploma or its equivalent. Typically reports to Customer Service Manager. The Customer Service Representative II gains or has attained full proficiency in a specific area of discipline. Works under moderate supervision. To be a Customer Service Representative II typically requires 1-3 years of related experience. (Copyright 2019 Salary.com)

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Understand the total compensation opportunity for a Customer Service Representative II, base salary plus other pay elements

Average Base Salary

Core compensation

 
 
 
35276
47308
40019

Average Total Cash Compensation

Includes base and annual incentives

 
 
 
36459
48776
40910
These charts show the average base salary (core compensation), as well as the average total cash compensation for the job of Customer Service Representative II in the United States. The base salary for Customer Service Representative II ranges from $35,276 to $47,308 with the average base salary of $40,019. The total cash compensation, which includes base, and annual incentives, can vary anywhere from $36,459 to $48,776 with the average total cash compensation of $40,910.
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35276
47308

 

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Career Path for this job

  1. Down a level:

    Customer Service Representative I

    0 - 1 years experience
    High School Diploma or Tech Certificate

  2. This Job:

    Customer Service Representative II

    1 - 3 years experience
    High School Diploma or Tech Certificate

  3. Up a level:

    Customer Service Representative III

    3 - 5 years experience
    High School Diploma or Tech Certificate

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Job Openings for Customer Service Representative II